Smart pay as you go customers
FAQs
Topping up
I haven't received my top-up card?
I've lost credit I had on my account?
How can I top up my smart meters?
Can I top up online?
Can I use a top up app?
What happens if I run out of credit?
What if my top up doesn’t automatically credit my meter(s) and I have to manually enter my top up?
What happens if I lose my receipt before I’ve entered my top up code into the meter?
How much credit will I need to add if my meter cuts out?
Smart top up cards
What if I lose my top up cards?
Does the same smart top up card work for both electricity and gas meters?
Smart meters
What are smart meters?
Do I still need to provide meter readings?
How often does the smart meter send information?
Will I spend more because I have a smart meter?
I want to book a Smart meter installation
What happens if my smart meter runs out of credit?
How can I check the tariff prices on a smart meter?
Where can I find a PayPoint outlet?
Where can I find Smart Metering Code of Practice?
I had my smart meter fitted and my balance from my old meter is still not on?
Why have I not had my Smart Meter fitted yet?
Can I have a smart meter installed for single fuel only?
Emergency credit
How do I access my emergency credit?
What if I don’t access my emergency credit, or I use it up so it runs out?
What happens if I run out of credit in the middle of the night, or on a bank holiday?
What if I don’t access my emergency credit, or I use it up so it runs out?
In-home display
What is an in-home display?
My display is making a noise. What does it mean?
How can I use my in-home display to make sure I don’t run out of credit?
Can my in-home display warn me when I’m getting low on credit?
There aren’t any lights on the top of my in-home display – how do I switch them on?
How will the in-home display let me know I’ve nearly reached my minimum credit level?
My in-home display is broken.
I have not received my in-home display?