What is the Warm Home Discount Scheme?

The Warm Home Discount scheme is set up to help you with your energy bills during winter, should you need extra support.

This is a government led initiative, offering £140 rebates to eligible customers to help with energy bills.


Please see below for commonly asked questions to help make sure you’re in the know before applying. You can find a link to the application form at the bottom of the page.

Helping you find your important information

If you need help finding important information, such as your account number, please take a look at our handy guide below. 

To view the handy guide click here.

If you need further help please get in touch via email or by phone 0333 103 9053.


Do I qualify?

There are 2 ways in which you can qualify:

Core Group: As long as you or your partner received Pension Credit Guarantee Credit and were an Economy Energy Electricity customer on 8th July 2018, the government will write to you to let you know what to do next, and we will then pay your rebate. You don't need to do anything; we will pay you directly, before 31st March 2019.

Broader Group: You must be either a dual fuel or electricity customer with Economy Energy. If you are a gas only customer with Economy Energy, please apply for Warm Home Discount with your electricity supplier.

In order to be eligible, you must fit a defined criteria, which can be seen here. If you leave Economy Energy before your rebates are paid, your application may be cancelled, and your rebate may not be paid.

If you fit the criteria above, we encourage you to complete the application form in full, accurately. If you are contacted for evidence to support your application, you must submit the requested evidence if asked to. Warm Home Discount rebates are strictly first come first serve, and are very limited. We'd love for you to benefit, but cannot guarantee this if you fail to provide evidence if requested.

How will my Warm Home Discount be paid if I'm successful?

Whether you're on one of our great prepayment tariffs, or a great Direct Debit tariff, you can benefit from the Warm Home Discount Rebate.

If you're on a prepayment smart meter, we will apply the credit directly to your smart meter before 31st March 2019.

If you’re on a prepayment meter and top up using an electricity key and gas card, we will send you energy vouchers to the value of £140. We'll send these to you before 31st March 2019.

If you're a Direct Debit customer, we will apply credit to your account before 31st March 2019. These will be applied to your bill, as a credit on your account.

Why do you ask for evidence related to my application?

We're mandated by OFGEM to ensure we only pay those who meet the criteria. For this reason, Charis Grants, our appointed partners, may write to customers asking for evidence. It's really important you respond to these quickly, to prevent your application being rejected.

Sounds great! I fit the criteria for the Broader Group. How can I apply?

You will need some information to help process your application (see below). When you have everything you need, scroll to the bottom of this page to apply today!

Please note, all applications are subject to verification requests, including us requesting evidence of the qualifying benefits that you receive. If you’re unable to provide this, your application will regrettably be declined, and you will be unable to receive the Warm Home Discount Rebate.


What if I don't have copies of the right document?

You should be able to ask for up-to-date copies of documents from the following places:

  • Working age income-related benefits: Your local Jobcentre Plus office, or by calling 0345 608 8545.
  • Universal Credit: Call the Universal Credit helpline on 0354 600 0723.
  • Tax Credit Award notice: Call the Tax Credit helpline on 0345 300 3900.

Please find Eligibility Map Below

Click here to view eligibility map 

All applications are subject to eligibility, application, and evidence. Applications are processed on a first come first served basis. We reserve the right to decline duplicate applications.