First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Customer Service Advisors

Location: Abbey Business Park, Kenilworth

Economy Energy are in search of Customer Service Advisors  to help the running of their newly opened, additional office base in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service that we aim to offer to customers, and the opportunities we offer to our employees.

As a member of the Customer Service team, you will report in to one of the Contact Centre Team Managers. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast-paced environment handling inbound calls and potentially some outbound calling may be involved.

The main responsibilities are:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries (being off supply, billing, make payments, cancellations, provided meter reads, etc.)
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To Identify Solutions to ensure Customer journey with Economy Energy is an excellent experience

 

The successful candidate would ideally have the following knowledge, skills and experience:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound calls
  • Fantastic negotiation Skills
  • Ability to solves problems
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Flexibility, as the role will involve working shifts between 8am-8pm, Monday to Sunday
  • Be an Advocate for Economy Energy and promote the benefits of the company
Industry Change Analyst

Location: Friars House, Coventry

The Role

The Industry Change Analyst will be responsible for providing accurate data to various business areas, which will be used for forecasting/compliance purposes. As well as weekly/monthly reports for the business, you will produce information packs for Senior Managers, gathering information and insightful commentary for these packs from key stakeholders within various business areas.

Industry Change Analyst would be responsible for:

  • Managing key relationships with SEC, SMICoP, SPAA, UNC, BSC, MRA and DCUSA
  • Identifying, assessing, and prioritising industry changes which will impact the business
  • Providing day to day support to operational teams on questions relating to industry change
  • Ensuring the impact of code and policy changes are understood and communicated
  • Actively contributing and facilitating the effective delivery of change across the business and our relevant 3rd parties
  • Keeping an accurate log of all changes to codes, along with sufficient notes that describe how each change would affect the business
  • Monitoring and timescale management of the compliance on all required periodic actions
  • Representing the company at various industry forums and working groups
  • Skills and experience

The successful candidate must have the following knowledge, skills and experience:

  • It is desirable that you have some experience in the Utilities Industry in relation to Gas & Electricity
  • Proven experience of analysis and design
  • Evidence of delivering in fast moving environments
  • Effective at planning and able to be flexible when required
  • Excellent communication skills
  • Experience of analysing large volumes of data and the ability to produce report
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Organised individual with excellent attention to detail
  • A Customer focused individual, willing to share skills and knowledge
  • Strong communication skills, presentation skills, both written and oral, at all levels with both internal and external parties
  • Ability to structure and simplify problems, and use innovative approaches to resolve them efficiently
  • Strong problem-solving and decision-making skills able to prioritise their own work and often work on their own
  • Develop and maintain quality standards for analysis area
  • Working at all times in line with company policies and procedures
  • Enjoy learning complex and varied processes
Complaints Advisor

Location: Abbey Park, Kenilworth

The role

As a member of the Complaints team, you will report in to the Complaints Team Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced Environment Handling Inbound and Outbound calls.

The main responsibilities are:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs;
  • To receive and make customer service calls when required and assist the Contact Centre Staff during busy periods
  • To Identify Solutions to ensure Customer journey with Economy Energy is an Excellent Experience

 

The successful applicant must have the following skills and experience:

  • Excellent communication skills (both written and verbal)
  • Be adaptable to change in a growing Business
  • Ability to solve problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Fantastic negotiation Skills
  • The ability to be a team player and work under pressure
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)
  • Be an Advocate for Economy Energy and promote the benefits of the company