First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team over over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Head of Legal

Location: Coventry

Salary: Up to £70,000 dependent upon experience

The Role

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Head of Legal to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The Head of Legal will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

 

To be considered for the role you will need: 

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Contact Centre Manager (CCM)

Location: Abbey Business Park, Kenilworth

Salary: Up to £45,000 + benefits


Economy Energy are in search of a Contact Centre Manager to supervise daily operations of their newly opened, additional office based in Abbey business Park.

The CCM will lead a 200 FTE, through a team of Contact Centre Team Leaders. Ensuring that through their team, customers receive a friendly, professional and a high quality service helping to resolve various queries.

Our skilled CCM will supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

The main responsibilities are as follows:

  • Provide leadership, development and coaching
  • Actively engaging and supporting the development of your team to ensure better performance
  • Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre
  • Carry out regular 121’s, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience
  • Building and maintaining effective internal and external stakeholder relationships
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment
  • Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis
  • Ensures service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery

To be considered for the role you will need:

  • Proven management experience of contact centre environments of a similar size
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Excellent organizational and leadership skills with problem-solving ability
  • Ability to think strategically
  • Able to multi task in a fast paced environment
  • Experience of analysing and interpreting large amounts of data
  • Excellent customer service and customer facing skills
  • Previous Utilities background (desirable)
Department Resources Project Manager

Location: Coventry

Salary: Negotiable dependent upon experience

The Company & Role
Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Department Resources PM to audit each department within the Company and to establish which of the resources are needed, not needed and how we can enhance the existent departments in order to maximise efficiency.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Auditing each individual department to see how it is ran, what is being ran and provide thorough feedback to relevant line manager
  • Set relevant procedures in place should you feel necessary to relevant departments
  • Audit what each individual in each department is being utilised for and help manage their work load / resources
  • Help the business overall to manage resources should you feel where necessary
  • Assist in any further tasks which may be required from you on a daily basis

To be considered for the role you will need:

  • Able to communicate confidently at all levels
  • Can make decisions regarding activity independently
  • Attention to detail
  • Experience and professionalism
  • Be extremely vigilant and be quality driven in work being produced
  • Enthusiastic, hands on individual seeking a challenging all-encompassing role
  • Ability to take decisive action with the use of existing policies and procedures
Offshore Project Manager

Location: Abbey Business Park, Kenilworth

Salary: £300 per day + benefits & travel, FTC – 2 Years

Economy Energy are in search of an Offshore Project Manager to help the running of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

As a member of the Project Management team, you will be required to manage our W&S Project in India which includes a busy Call Centre and Back Office functions and the Offshore Manager will be responsible for delivering SLAs, value for money and quality and compliance.

The main responsibilities are as follows:

  • Responsible for leading, engagement, development and the performance management of an off-shore customer service and back office operation
  • Off-shore activities will include all aspects of Change of Supply (COS), Billing, Customer Service Call Centre and Debt
  • Servicing a residential customer base and ensuring its increase in line with company targets
  • Leading Operational Excellence providing brilliantly reliable people through Quality Management, Performance, Utilisation & Productivity and Performance Management;
  • Deliver financial benefits through identification and implementation of process improvements
  • Travel to India at least 2 weeks per quarter on site (at the expense of Economy Energy)

To be considered for the role you will need:

  • Ideally previous experience of managing an off-shore customer service function remotely from the UK
  • Be focused on delivering exceptional customer service
  • Management experience
  • Have high standards of accuracy and attention to detail
  • Excellent communication and influencing skills
  • To hold a full UK driving license as travel in the UK is required
Direct Debit Training Manager

Location: Coventry

Salary: Negotiable dependent upon experience

The Company

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Direct Debit Specialist to provide in depth training to the existing contact centre, billing and credit management team in order to provide the absolute best service we can provide to our customers.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The Role

Initially this role is to be started on a one month basis with the potential to be extended or even into a permanent position.

The successful candidate will ultimately be the subject matter expert of Direct Debit transactions and a key support for the Contact Centre team. They will be responsible for providing all the end to end Direct Debit training to team members in order for them to also become even more skilled in Direct Debit transactions.

The main responsibilities are as follows:

  • Direct Debit and all operational processes associated with Direct Debits
  • Responsible for ensuring that the Economy Energy team know how to be compliant with Direct Debit Guarantee and all regulatory bodies
  • Providing continual improvements of both Direct Debit and support tasks relating to the effectiveness and efficiencies of systems, processes
  • Acting as a subject matter expert
  • Supporting projects and developments relating to Direct Debits
  • Working with other departments to support customer needs and drive improvements
  • Ensure the Direct Debit and Support teams have overall sufficient training to ensure an appropriate knowledge level to support the Direct Debit processes at all times

To be considered for the role you will need:

  • Excellent communication skills (both written and verbal)
  • Expert knowledge of Direct Debit processes and transactions in relevant fields
  • Effective networking and relationship building skills
  • Excellent organisational and time management skills
  • Ability to plan and effectively execute such plans
  • Exceptional skills in providing great training and the ability to work off of own initiative

It is desirable for the successful candidate to have the following skills and experience

  • Direct Debit experience ideally in the Utility Industry
Sales Office Manager

Location: Abbey Business Park, Kenilworth

Salary: Up to £35,000 + benefits

Economy Energy are in search of a Sales Office Manager to supervise daily operations of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

The Sales Office Manager will sit within the Sales and Partnership team and report directly to the Head of Sales.

The main responsibilities are as follows:

  • Liaise with the sales team to monitor KPI’s and sales targets
  • Keep an up to date account of all sales expenditure
  • Prepare reports and board packs
  • Monitor procedures and ensure records are comprehensively administered
  • Develop and continually improve reporting mechanisms
  • Work with the sales team to ensure the delivery of quality customer service at all times
  • Work with the sales teams to ensure improvements to and efficiency of sales order process
  • Work closely with the Head of Sales to manage reports, targets and strategy

To be considered for the role you will need:

  • Previous experience in a similar role (sales and managerial)
  • Word, Excel, Power point
  • Excellent communication skills (both written and verbal)
  • Have the ability to work under pressure and manage workload
  • Able to multi-task, using your own initiative and make decisions
  • Excellent planning and organisational skills
  • Ability to build and maintain relationships at all levels
  • Ability to coach Team Managers to drive continued success and performance improvements to the sales through service agenda
  • Proven leader who can execute operational best practice and evidence service excellence metrics
Software Developer (ASP.net)

Location: Coventry

Salary: Up to £35,000 + benefits


Economy Energy are in search of a Software Developer to help the existent IT team to drive and develop the ASP.net in-house.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Develop and manage web software projects
  • Creating reports and exports for the company analysts
  • Monitoring / creating APIs for third party suppliers
  • Ensuring systems security and data protection
  • Work as a full member of the technical development team with the ability to work on various platforms, gaining new and enhancing existing skills and experience in PHP, HTML, CSS, C#, Visual Basic, ASP.NET, Dot Net, JavaScript, XML and any other technologies required

To be considered for the role you will need:

  • Strong organisational skills with excellent attention to detail
  • Excellent software development knowledge and skills
  • Ability to work to time constraints and under pressure, whilst maintaining a high level of accuracy
  • Strong use of initiative with a positive and proactive approach to work
  • Knowledge of ASP.NET (2.0 / 3.5 / 4.0) (Ajax / Web Services), C#, VB.NET (Visual Basic), MS SQL Server (2000 / 2005 / 2008 / 2010) and T-SQL, PHP (version 4 / 5), MySQL (PhpMyAdmin, SQL) , JavaScript, HTML, CSS, XML and Microsoft Products and technologies e.g. Word, Excel, Server technology
MI Analyst

Location: Coventry

Salary: Up to £25,000 + benefits


Economy Energy are in search of an MI Analyst to help the running of their IT department for their gathering, data management, data presentation, MI Reporting, analysis and project support.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Create reports for use in business decision making; Manage MI company wide, working across departments to get accurate data
  • Collate data from multiple sources and organise into meaningful information
  • Work closely with in-house developers to build reports of value for the wider business
  • Look into new and improved ways of reporting and displaying data that is easy to navigate and understand

To be considered for the role you will need:

  • Confidence with computers
  • MS Office proficient
  • Advanced MS Excel skills
  • Competence with MS Access
  • Good SQL skills are an advantage, but no essential
  • The ability to communicate at all levels (verbal and written)
  • Experience of working in a fast paced and busy environment
  • Ability to multi-task
  • Report writing skills
  • Ability to analyse large volumes of data
  • Previous experience as a MI/Data Analyst
MIS Analyst

Location

Coventry/Kenilworth

Reporting into the MIS Team Leader, this role will be responsible for creating and maintaining building Management Information Systems, Data Gathering, Data Management, Data presentation, Reporting Suites, Analysis and Project Support.

The main responsibilities are as follows:

  • Create reports for use in business decision making
  • Management and provision of information and data, working across departments to get accurate data
  • Collate data from multiple sources and organise into meaningful information
  • Working closely with senior management to assist them in monitoring day-to-day performance, highlighting potential improvements and identifying problem areas
  • Look into new and improved ways of reporting and displaying data that is easy to navigate and understand
  • Monthly Business Review and Board reporting

To be considered for the role, you will need:

  • PL-SQL, T-SQL and VBA experience is vital;
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Ability to communicate at all levels (written and verbal)
  • Excellent organisational skills
  • Ability to problem solve
  • Preferred industry knowledge
  • Experience of analysing large volumes of data and the ability to produce MI reports as required
  • Accuracy and attention to detail
  • Ability to work in a pressurised, fast paced and changing environment, on own initiative and as part of a team
Trading Analyst

Location: Coventry

Salary: Up to£30,000 + benefits


Economy Energy are in search of a Trading Analyst to help the running of their trading and forecasting team.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Forecasting for power and gas consumption for use in trades and compliance
  • Working with brokers/suppliers for the purposes of gas and power purchase and delivery
  • Continued development of trading and forecasting tools to continually refine and improve trading/imbalance performance
  • Reporting into the Trading and MI Manager, this role will be responsible for conducting all trading related activities including forecasting and supplier relations

To be considered for the role you will need:

  • Confidence with computers and numbers
  • MS Office proficient
  • Advanced MS Excel & MS Access skills
  • Knowledge of Elexon systems and credit cover requirements
  • The ability to communicate at all levels (verbal and written)
  • Attention to detail
  • Ability to multi-task
IT Support Engineer

Location: Abbey Business Park, Kenilworth

Salary: Up to £20,000 + benefits


Economy Energy are in search of an IT Support Engineer to help the running of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

The IT Support Engineer will support the back office with day-to-day IT queries and work closely with outsourced IT support team. The candidate needs to have a good working knowledge of PCs, Windows, MS Office and be comfortable working with people.

The main responsibilities are as follows:

  • Provide in-house support for machine problems (desktops, laptops, phones)
  • Set up and take down PCs
  • Trouble shoot problems to find cause of issues
  • Review, resolve and subsequently close service requests
  • Small amount of network maintenance
  • Ensure all IT equipment is of usable standard
  • Working closely and maintain good working relationships with third parties

To be considered for the role you will need:

  • Confidence with computers
  • MS Office proficient
  • MS Windows proficient
  • The ability to communicate efficiently
  • Experience of working in a fast paced and busy environment
  • Skills in MS Access would be advantageous but not essential
Customer Service Advisors

Location

Coventry / Kenilworth

Economy Energy is an independent energy supplier with over 200,000 customers and operates in highly regulated markets, working with regulators such as Ofgem, Elexon, SPAA etc.  With the great increase in the number of customers, our mission is to deliver exceptional customer service in a timely manner. The Customer Service Advisors report directly to the Contact Centre Team Managers.

The main responsibilities are as follows:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customers
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To identify solutions to ensure customer journey with Economy Energy is an excellent experience

To be considered for the role you will need:

  • Previous customer service experience
  • Excellent communication skills (both written and verbal)
  • Good telephone manner and the ability to handle calls in all types of situations
  • Excellent people skills, (dealing with third parties as well as all employees)
  • Outstanding attention to detail
  • Computer literate
  • Be empathetic and understanding
  • Be highly organised and self-motivated
  • Have the ability to work under pressure and manage workload
  • Flexible as the role requires working shifts, including possible evening and weekend work
  • Be an advocate for Economy Energy and promote the benefits of the company
  • Be adaptable to change in a growing business
  • Ability to solves problems
  • Fantastic negotiation skills
Complaint Handlers

Location

Abbey Business Park, Kenilworth

Salary

Up to £18,000 + benefits

The company
Economy Energy are in search of Complaint Handlers to help the running of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

As a member of the Complaints team, you will report in to the Customer Service Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced environment handling Inbound and Outbound calls.

The main responsibilities are as follows:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs

To be considered for the role you will need:

  • Excellent communication skills (both written and verbal)
  • Ability to solve problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Good negotiation Skills
  • Work in a fast paced and pressurised environment
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail