First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Head of Legal

Location: Coventry

Salary: Up to £70,000 dependent upon experience

The Role

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Head of Legal to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The Head of Legal will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

 

To be considered for the role you will need: 

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Industry & 3rd Party Supplier Manager

Location: Coventry, Friars House

The role

As a leading independent domestic Gas & Electricity energy supplier, we are currently looking for a Manager with experience in the Gas & Electricity Utility Industry to work in our Operations Teams. The role comes with a small team that is responsible for reviewing and assessing all Industry Change and the impacts on the business. The role is also responsible for managing all our external supplier relationships and ensuring SLA’s and KPI’s are met.

You will also be deputising for the Head of Operational Support, ensuring stakeholders are kept up to date, analysing data and existing processes, recommending and implementing change. Creating strategies and ensuring we have the right resource in place. The Head of Operational Support role covers a team of c80FTE and all processes ranging from the Registration Process to the Customer Loss Process, including Settlements and all Back Office processes.

The main responsibilities are as follows:

  • Manage and develop the Industry Team with clear routes for succession planning and staff development
  • Deputise for the Head of Operational Support
  • Create business KPIs and achieve them
  • Review Industry change documents, share with the wider business and follow through change request proposals to ensure we remain compliant
  • Relationship Management with the Senior Leadership team
  • Supplier Management – SPAA, DCUSA, BSC, EleXON, DC, MOP, MAM, ITRON, Siemens
  • Main escalation route and contact for Third Parties
  • Data Interrogation and root cause

The successful candidate must have the following knowledge, skills and experience:

  • Team Management experience is essential
  • Previous experience in the Gas & Electricity Utility market is essential
  • Experience of Dataflows would be a significant advantage
  • Excellent relationship management skills with the ability to establish good working relationships and good negotiating skills
  • Good presentational skills and report creating
  • Good verbal and written communication skills and excellent excel skills
  • Ability to identify issues and drive action plans to improve business performance
Customer Service Team Manager

Location

Abbey Park, Kenilworth

The Customer Service Team Manager will report directly to the Contact Centre Manager.

The main responsibilities are as follows:

  • To provide a high level of management to direct reports (a team of agents handling Complaints and Customer Service escalations)
  • To ensure that all direct reports are upskilled and have adequate knowledge to complete their role at the best of their ability
  • Be responsible for delivering high quality service by supporting, managing and developing the Complaints process, ensuring a smooth process for our colleagues and customers
  • Ensure complaints are handled through to resolution within agreed SLAs
  • Assist the Offshore team with complex queries in a timely manner
  • To cross pollinate with all departments to provide seamless process to deliver our vision
  • To deliver innovative and proactive service improvements
  • Have excellent Man manager skills demonstrating through coaching and daily interactions
  • Have the ability to Influence effectively across the Business and work under pressure whilst delivering on all SLA’s and KPI’s to a high standard
  • Work with CAB (Citizens Advice Bureau) and attend CAB meetings
  • Work with WNS to upskill and reduce escalations

It is essential that the successful applicant has the following skills and experience:

  • Previous experience in a similar environment
  • Experienced leader in Customer Services with a can do attitude
  • Be highly motivated, energetic and an inspirational leader and team player
  • Excellent time management skills
  • Ability to implement change and identify opportunities
  • Great accuracy and attention to detail
  • Policy and process driven to deliver excellent service
  • Demonstrate ability to provide the right environment for personal development and job satisfaction
  • Passionate about delivering solutions and leading people
  • Manage relationships
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm), 7 days a week
Collections Team Manager

Location: Friars House, Coventry

(Potentially an eventual move to Abbey Park, Kenilworth – TBC)

The role

The Collections Team Manager will report directly to the Finance Manager.

The main responsibilities are:

  • To provide a high level of management to direct reports – Collections Advisors
  • To ensure that all direct reports are upskilled and have adequate knowledge to complete their role at the best of their ability
  • Be responsible for delivering high quality service by supporting, managing and developing the Collections services
  • Ensure existing debt is driven down through adequate outbound calls
  • Working with the Contact Centre and other internal departments to ensure Customer queries are resolved in a timely manner
  • To deliver innovative and proactive service improvements
  • Have excellent Man manager skills demonstrating through coaching and daily interactions
  • Have the ability to Influence effectively across the Business and work under pressure whilst delivering on all SLA’s and KPI’s to a high standard
  • Work with CAB (Citizens Advice Bureau) and attend CAB meetings

The ideal candidate must have the following skills and experience:

  • Previous experience in a similar environment
  • Experienced leader in Collections with a can do attitude
  • Be highly motivated, energetic and an inspirational leader and team player
  • Excellent time management skills
  • Ability to implement change and identify opportunities
  • Great accuracy and attention to detail
  • Policy and process driven to deliver excellent service
  • Demonstrate ability to provide the right environment for personal development and job satisfaction
  • Passionate about delivering solutions and leading people
  • Manage relationships
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • 37.5 hours a week, Monday to Friday between 8am – 5pm initially. The role may require flexibility to include weekends and evenings (until 8pm), if the business requires this at a later date
Senior Debt Collections Analyst

Location: Friars House, Coventry

The role

Sitting within the Finance team, the Senior Collection Analyst will be responsible for the debt position of Economy Energy Trading Ltd.

Key responsibilities and features

  • To efficiently manage the debt positon of the business
  • To be responsible for the reporting and analysing the performance of debt to the Finance Manager
  • Be responsible, with the Finance Manager, for maintaining relationships with any third party debt collection agencies, and also with the Collections Team based offsite, to allow to high performance and meeting KPIs
  • Performing audit visits, investigating process failures, recommending improvements to ensure effective delivery of team / external targets
  • Monitoring Operational costs
  • Managing and continuous improvement of the debt collection process and deploying new strategies to DCAs through our internal collection system
  • Driving better cash flow collection on performance
  • Assisting 3rd Parties in regards to resolution of billing and technical queries to maximise recovery
  • Instructing collections agents of site visit objectives
  • Warrant scheduling and management of process to allow for effective and efficient execution of warrants
  • Smart meter installs through the warrant process
  • Providing weekly update to 3rd parties of all placed accounts (balance movements, queries raised or resolved, collections status updates)
  • Continued development of strategies. Providing interpretation of data and recommendations for improvement to maximise efficiency
  • Management of 1 Debt Collections Analyst (Though could expand in the future and the candidate would be expected to grow as required)

The ideal candidate must have the following skills and experience:

  • Knowledge and experience, of working in a debt management position within a utilities company
  • Intermediate/Advanced Excel (pivot tables, vlook up, graphs etc.)
  • Ability to work towards tight deadlines under pressure and make executive decisions regarding debt collection activity on individual cases
  • Understanding Credit Risk Policies
  • Can work from own initiative
  • Negotiate with and influence others at all levels within and outside of the business to achieve the most efficacious result
  • Participate and promote a professional environment
  • Deal with highly emotional circumstances with a measure of detachment and professionalism
  • Understand and communicate best practice and or regulatory conduct
  • Experience of utilities and DCAs preferred
  • Analytical skills with previous evidence of making balanced risk assessment and decision making
  • Influencing / recommending policy and procedures
  • Good understanding of compliance of regulatory bodies, and the rules set under the FSA, CSA and OFGEM guidance
  • Strong personal organisational skills
  • Motivated and able to deliver results
  • Excellent attention to detail
  • Able to communicate at all levels both internally and externally

All applicants must be eligible to live and work in the UK and ideally be within commutable travelling distance of Coventry.

Accounts Receivable Administrator

Location: Coventry

The responsibility of the role is to support the Accounts Receivable Manager to maximise payments performance across a variety of payment methods.

Key responsibilities and features

  • Resolving missing payment queries
  • Ensuring Direct Debits are set up correctly, solving any issues with the customer
  • Contacting customers with failed DD payments to understand reasons and work with customer to collect payment and/or re-instate DD
  • Reassess customer DD payment values taking into account actual energy usage, ensuring customers are paying the correct amount each month
  • Make outbound calls to customers to resolve payment issues
  • Reply and resolve queries sent by email
  • Ensure payments are allocated to customer accounts in a timely manner

The successful applicant must have the following skills and experience:

  • Excellent telephone manner with the ability to handle customer queries
  • Good verbal and written communication skills
  • Be computer literate with at least basic Excel skills
  • Good attention to detail
  • Organised and self-motivated
  • Ability to work under pressure and manage workload
Accounts Payable Assistant

Location: Friars House, Coventry

The Accounts Payable Assistant role with report to the Management Accountant and support the Finance team.

The Accounts Payable Assistant will be responsible for the below duties:

  • Ensure suppliers invoices processed in a timely and accurate manner
  • Manage the purchase order authorisation process end to end highlighting dealing with anomalies
  • Monthly preparation and interpretation of Aged Creditor position highlighting salient points for escalation
  • Challenging the existing cost base, can we be more effective
  • Adhoc projects
  • Matched, batched and coded up to 300 invoices per Month
  • Responsible for supplier statement reconciliations
  • Reconciliation of invoice backing data
  • Processed BACS, CHAPS and cheque payments
  • Successfully resolved queries from suppliers
  • Managing the stationery orders

The successful candidate must have the following skills and experience:

  • Ability to interpret & present financial data while being commercially aware
  • Problem manager – the ability to “own” a problem until resolution
  • Written and verbal communication
  • Excellent Excel skills
  • Excellent analytical skills
  • Ability to prioritise
  • Organisation and planning
  • Sage Line 50, MS Excel and bespoke systems
Operations Support Administrator

Location: Friars House, Coventry

As an Operational Support administrator, you will report in to the back office team. You will be responsible for completing tasks that will require both data validation and data entry skills. The purpose of the back office team is to ensure that the customer details and industry data flows are accurate to ensure that the customers have the best possible service.

The role is initially for 6 months (FTC).

The main responsibilities are as follows:

  • Proactively manage live exceptions and ensure CRM system and supporting systems are maintained effectively
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • Make recommendations for improvements to systems, processes and documents
  • Ensure client energy portfolios are managed effectively
  • Ensure analysis is accurate and presented professionally
  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries and cancellations
  • To receive and make customer service calls when required
  • To identify solutions to ensure the Customer journey with Economy Energy is an excellent experience

The successful candidate must have the following knowledge, skills and experience:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound and Outbound calls
  • Be PC literate (experience of Word and Excel)
  • Be adaptable to change in a growing Business
  • Ability to solves problems
  • The ability to be a team player and work under pressure
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Work in a fast paced and pressurised environment
  • Be flexible, as the role will require you to work shift patterns between (8am-6pm)
  • Be an Advocate for Economy Energy and promote the benefits of the company
Sales Administrator

Location: Abbey Park, Kenilworth.

The role

To support the Sales Director and Sales Managers by administering the sales information systems. Provision of all other administration services for the sales department and staff as required.

The Sales Department in an Operating Division is responsible for marketing and advertising the company’s developments nationally, ensuring at all times that a professional, corporate image is projected which promotes the Economy Energy brand. The key objective is to achieve sales at the appropriate rates/prices as agreed with the Sales Director and Head of Sales. As the sales management team are mainly out of the office, the post holder works mainly on their own initiative and requires a common sense approach to their work.

The Sales Administrator will be responsible for the below duties:

  • Provide administrative assistance to the Head of Sales, Sales Managers and Sales Analyst and Coordinator, producing letters, memos, reports, spreadsheets, filing; and general administration for the sales department
  • Investigate Sales related complaints and track progress
  • Record/input sales releases, cancellations, exchanges, inconsistencies and daily sales rates for an array of third party sales managers
  • Produce weekly and monthly reports for regional management team, Group and Independent Financial Advisers within required deadlines
  • Produce a monthly board report spreadsheet and typed report
  • Produce and collate all relevant information for inclusion in the Board Report
  • Take telephone enquiries from prospective customers regarding both forthcoming and existing sites, creating a database for future use
  • Liaise with sales consultants and ensure they receive relevant copies of letters, price lists, memo’s, reports and standard forms by fax, post, or email on a regular basis
  • At all times comply with company policies, procedures and instructions
  • Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so

The successful candidate must have the following skills and experience:

  • Excellent communication and organisational skills
  • Advanced knowledge and application of Word, Excel and Access databases, with an emphasis on Excel (Pivot Tables, V-LOOKUP, Macros)
  • Industry knowledge preferred but not essential
Human Resources Administrator / Recruiter

Location

Kenilworth / Coventry (travel will be required)

The HR Administrator will report directly in to the Human Resources Manager and will support with recruitment and administration duties (heavily recruitment focused).

6 month FTC.

The main responsibilities are as follows:

  • Support the Recruitment Specialist, managers and business with the full Recruitment process:
    • Advertising on the company intranet, external website, social media, recruitment websites, agencies
    • Direct resourcing and headhunting potential candidates
    • Arrange interviews and assessment centres for all vacancies
    • Ensure relevant recruitment correspondence is issued (acknowledgement of application, invites, rejection emails/letters)
    • Represent Economy Energy and provide a positive candidate experience throughout the whole process
  • Any other recruitment tasks as delegated by the Recruitment Specialist
  • Issuing offer letters, contracts of employment and all new starter paperwork
  • Obtain right to work documents in line with legislation and ensure the company are compliant with any checks
  • Provide managers support with the new starter process, e.g. notify IT support to ensure systems are setup, notify the L&D department for induction purposes
  • Create personnel files for all new starters
  • Assist the HR Team with ad hoc duties as and when required

The successful candidate must have the following skills and experience:

  • Previous administration experience in a similar role
  • Recruitment background is essential
  • Excellent communication skills (both written and verbal)
  • Strong IT skills
  • High attention to detail
  • Organisation skills and flexibility
  • Have the ability to work under pressure and manage workload
  • Working hours 9am-5pm (occasional Saturday working may be required)
Collections Advisor

Location

Abbey Park, Kenilworth

The role

Economy Energy is seeking to appoint a Collections Advisor. This opening comes at an exciting stage of the business’s development and offers a fantastic opportunity to be part of a growing business.

Key responsibilities and features

The Collections Advisor will be a member of the Collections Team, based within our Contact Centre. The key objectives will be:

  • Provide excellent levels of customer service by taking inbound and outbound calls
  • Identify the reasons for the arrears, collect immediate payments, and negotiate payment plans that are appropriate to our customer’s individual circumstances
  • Assisting the business to maximise recovery of debt
  • Input and assistant with the early collection process
  • Driving better cash flow collection on performance
  • Forecasting expected cash collection
  • Achieve weekly quality and KPI targets
  • To provide management with reports and analyse the data
  • Investigate process failures, recommending improvements to ensure effective delivery of team / external targets
  • Instructing collections agents on site visit and warrants

The ideal candidate must have the following skills and experience:

  • Previous experience in a similar role
  • Able to communicate at all levels both internally and externally
  • Strong personal organisational and analytical skills
  • Motivated and able to deliver results
  • Excellent attention to detail
  • Ability to work towards tight deadlines under pressure, in a fast-paced environment.
  • Deal with highly emotional circumstances with a measure of detachment and professionalism
  • Experience of utilities (preferred)
  • 37.5 hours a week, Monday to Friday between 8am – 8pm (may be required to work weekends)
Customer Service Advisors

Location

Coventry / Kenilworth

Economy Energy is an independent energy supplier with over 200,000 customers and operates in highly regulated markets, working with regulators such as Ofgem, Elexon, SPAA etc.  With the great increase in the number of customers, our mission is to deliver exceptional customer service in a timely manner. The Customer Service Advisors report directly to the Contact Centre Team Managers.

The main responsibilities are as follows:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customers
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To identify solutions to ensure customer journey with Economy Energy is an excellent experience

To be considered for the role you will need:

  • Previous customer service experience
  • Excellent communication skills (both written and verbal)
  • Good telephone manner and the ability to handle calls in all types of situations
  • Excellent people skills, (dealing with third parties as well as all employees)
  • Outstanding attention to detail
  • Computer literate
  • Be empathetic and understanding
  • Be highly organised and self-motivated
  • Have the ability to work under pressure and manage workload
  • Flexible as the role requires working shifts, including possible evening and weekend work
  • Be an advocate for Economy Energy and promote the benefits of the company
  • Be adaptable to change in a growing business
  • Ability to solves problems
  • Fantastic negotiation skills