First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team over over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Payment Manager

Closing date: :24 February 2017

Location

Coventry

The responsibility of the role is to maximise payments performance across a variety of payment methods. Working closely with the Billing and Credit teams as well as Customer Services, the Payments Manager will optimise processes to make it easy for our customers to pay.  The Payment Manager will also seek to continuously improve processes to optimise cost and customer experience.

The main responsibilities are as follows:

  • Set up new payment processes and improve those that currently exist
  • Work with Third Party suppliers to ensure systems are fit for purpose and future proof
  • Maximise operational performance against key targets to improve payment on time, thereby reducing debt exposure
  • Document policies, procedures and controls for payment processes to deliver compliance and excellent customer experience
  • Define requirement to ensure payment process activities are resourced effectively - recruit and manage the team
  • Embed a continuous improvement approach within the team

To be considered for the role, you will need:

  • Previous payments experience, including Direct Debit and card payment
  • Ability to produce reports for finance and management
  • Experience of providing process solutions in support of improving business performance
  • Ability to identify issues and drive action plans to improve business performance
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Ability to prioritise within a busy challenging customer service environment
  • Good verbal and written communication skills
  • Excellent IT skills including MS Excel
  • Excellent customer service skills
  • Excellent numeracy and literacy skills
Metering Team Manager

Closing date: 24th February 2017

Location

Coventry

A leading independent energy supplier, focused on the prepayment domestic energy market, but now moving into the Credit market and going through a period of rapid expansion are looking for experienced Metering Manager to grow and develop our in house processes.  This will involve setting up a team, the day-to-day management of your team, working Industry processes and Process Improvement and ensuring we meet our Industry SLA’s.

The main responsibilities are as follows:

  • Create and develop a range of new and existing processes around meter reading
  • Scheduling call off
  • Managing the processes around Must Reads, Must Inspects, Policy meter exchanges
  • Managing the processes around failed site visits and failed readings

To be considered for the role you will need:

  • Detailed knowledge of the Energy Industry and its operations is essential
  • Previous knowledge of working within the metering environment would be desirable
  • Good Excel skills for reporting and presenting information
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Good verbal and written communication skills
  • Ability to create new processes
  • Ability to identify issues and drive action plans to improve business performance
  • Ability to identify process improvements to support business performance improvement
  • Able to prioritise within a busy challenging customer service environment
Contact Centre Team Manager

Closing date: 24 February 2017

Location

Kenilworth

As the manager of a call centre team, you will be responsible for the daily running and management of the team through the effective utilisation of your resources. You will have responsibility for meeting customer service targets, as well as planning areas of improvement or development. Call centre team managers ensure that calls are answered by staff within agreed time scales and in an appropriate manner. Call centre team managers liaise with the rest of the business for which they provide the first response, as well as the third parties who supply products to the centre.  You will coordinate and motivate call centre staff and may manage staff recruitment.

The main responsibilities are as follows:

  • Managing a team and providing support to call centre agents
  • Setting and meeting performance targets for speed, efficiency and quality
  • Handling the most complex customer complaints or enquiries
  • Assisting with coaching and development to maximize performance
  • Motivating the team, pushing to meet all targets and KPI's
  • Providing support and assistance for team members to help to develop their skills and knowledge and overall customer service ability
  • Ensuring that as a team you deliver operational and performance objectives and meet all quality standards while working within a regulatory framework (FCA, FOC, ICO)
  • Taking ownership of your team, including all aspects of people management such as, performance reviews, attendance, schedules and disciplinary processes, where appropriate
  • Ensuring communication channels are effective and meaningful, by way of team briefs, staff meetings etc.
  • Working closely with other managers and key stakeholders within the wider operation, sharing best practice
  • Leading from the front and being a role model in terms of integrity, professionalism (appearance, attendance, punctuality), commitment and corporate responsibility
  • Adhering to company policies and procedures, and regulatory body guidelines 
  • You will be hands on in ensuring they deliver the brands customer vision in delivering the best customer experience in the market

To be considered for the role, you will need:

  • Experience in leading and managing call centre teams
  • Have good communication skills, as you will be in contact with external customers and internally liaising with your direct reports and management;
  • The ability to multitask and prioritise workloads
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Have high standards of accuracy and attention to detail
Industry Change Executive

Closing date: 24 February 2017

Location

Coventry

An exciting opportunity has arisen at Economy Energy for an Industry change Executive to join the Industry team.

The roles primary focus is to review industry change, Gas or Electricity and assess the impact on the business as well as ensuring we are complaint on industry code. This is a new position and provides an exciting opportunity for the successful candidate to assist with full cycle change management from requirement gathering, solution identification, design and implementation.

The main responsibilities are as follows:

  • Build and manage key relationships with SEC, SPAA, MRA and DCUSA
  • Identify, assess, and prioritise industry changes which will impact the business
  • Represent the company at various industry forums and working groups
  • Provide day to day support to operational teams on questions relating to change
  • Monitor, track and engage with industry change processes for relevant Codes and regulations
  • Work across the business ensuring the impact of the code and policy changes are understood and communicated
  • Build levels of technical competence and share best practice
  • Actively contribute and facilitate the effective delivery of change, either by managing other resources (e.g. stakeholders) or 3rd party providers
  • Support on all company Industry audits, such as Elexon and Xoserve
  • Report progress to management

To be considered for the role, you will need:

  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Good written and verbal communication skills
  • Ability to carry out the role independently
  • Excellent Interpersonal skills
  • Adaptable and flexible approach to work requirements
  • Experience within a busy office environment
  • Good time management and highly organised
  • Great attention to detail
  • Team player who is flexible and willing to take on ‘ad hoc’ tasks
  • Ability to plan your own work and refer to your line manager with any challenges
  • Electricity and/or Gas knowledge (desirable)
Settlements Analyst

Closing date: 23 February 2017

Location

Coventry

The Settlements Analyst will be an expert in settlements and relevant back office processes. Reporting into the Operations Support Manager, this role will provide analytical electricity and gas settlement support to ensure performance management targets are maintained.

The main responsibilities are as follows:

  • Working with DC/DA and internal teams to ensure settlements targets are achieved
  • Ensure settlement risks are monitored and performance issues communicated to management
  • Reconciliation and validation of electricity settlement invoices
  • End to end support of data quality related exceptions
  • Support management and team members with data analytics and relevant reporting
  • Capturing requirements for system changes
  • Supporting systems vendors as appropriate
  • Maximising Revenue
  • Ensuring all GSPs remain above Ofgem targets for all Settlement runs
  • Resolving Large EAC/AA instances
  • Working missing data flows and missing EAC/AA
  • Ensuring lost revenue from Purchased vs Settled is recovered
  • Setting up revised gas processes in time for Nexus delivery
  • Working on back office gas and electricity processes to ensure all aspects are covered
  • Embrace process maturity and change

To be considered for the role, you will need:

  • Previous experience in a similar role
  • Previous Utilities experience
  • Strong understanding of the gas and electricity settlements processes
  • Working knowledge of the balancing and settlements code
  • Have the ability to proactively identify process improvements and ensure resolutions are found, tested and implemented
  • Have impeccable attention to detail and consistently high quality
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Good verbal and written communication skills
  • Excellent IT skills including advanced MS Excel (VBA and SQL are desirable)
  • Excellent analytical and reporting skills
  • Ability to handle and manipulate large volumes of data accurately
  • Ability to work in a fast paced and pressurised environment
  • Work as part of a team and on their own initiative
Industry & Regulatory Analyst

Closing date: 24 February 2017

Location

Coventry

An exciting opportunity has arisen at Economy Energy for an Industry & Regulatory Analyst to join the Industry team.

The roles primary focus is to review industry change, Gas or Electricity and assess the impact on the business as well as ensuring we are complaint on industry code. This is a new position and provides an exciting opportunity for the successful candidate to assist with full cycle change management from requirement gathering, solution identification, design and implementation.

The main responsibilities are as follows:

  • Build and manage key relationships with SEC, SPAA, MRA and DCUSA
  • Identify, assess, and prioritise industry changes which will impact the business
  • Represent the company at various industry forums and working groups
  • Provide day to day support to operational teams on questions relating to change
  • Monitor, track and engage with industry change processes for relevant Codes and regulations
  • Work across the business ensuring the impact of the code and policy changes are understood and communicated
  • Build levels of technical competence and share best practice
  • Actively contribute and facilitate the effective delivery of change, either by managing other resources (e.g. stakeholders) or 3rd party providers
  • Support on all company Industry audits, such as Elexon and Xoserve
  • Report progress to management

To be considered for the role, you will need:

  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Good written and verbal communication skills
  • Ability to carry out the role independently
  • Excellent Interpersonal skills
  • Adaptable and flexible approach to work requirements
  • Experience within a busy office environment
  • Good time management and highly organised
  • Great attention to detail
  • Team player who is flexible and willing to take on ‘ad hoc’ tasks
  • Ability to plan your own work and refer to your line manager with any challenges
  • Electricity and/or Gas knowledge (desirable)
Industry Analyst

Closing date: 24 February 2017

Location

Coventry

An exciting opportunity has arisen at Economy Energy for an Industry Data analyst to join the Industry team. You will be responsible for providing accurate data to various business areas, for forecasting/compliance purposes. As well as weekly/monthly reports for the business, you will produce information packs for Senior Managers, gathering information and insightful commentary for these packs from key stakeholders within various business areas.

The main responsibilities are as follows:

  • Work with partners and agents to ensure the successful validation of data within central industry systems
  • Monitor electricity settlements position
  • Ensure portfolio and data integrity through portfolio alignment activities;
  • Check and validate energy reconciliations both from industry and against contracts
  • Ensure that incorrect reconciliations are adjusted with industry or billed to the end user as required
  • Validate and process third party invoices in a timely and accurate manner;
  • Investigate and resolve appointment anomalies along with validating the quality
  • Actively support the collection of accurate data within critical times lines and agreed SLA's
  • Perform root-cause analysis on internal and external data and processes;
  • Collect multiple data sources and compare trends/observations to make cross-functional recommendations
  • Forecasts energy trends of our customers on both a monthly and annual basis
  • Liaising with other departments to improve the quality of the reporting, whilst at the same time producing specific reports tailored to the business needs

To be considered for the role, you will need:

  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Good written and verbal communication skills
  • Ability to carry out the role independently
  • Experience within a busy office environment
  • Excellent Interpersonal skills
  • Strong analytical skills, with the ability to accurately work to tight deadlines
  • Adaptable and flexible approach to work requirements
  • Good time management and highly organised
  • Great attention to detail
  • Team player who is flexible and willing to take on ‘ad hoc’ tasks
  • Ability to plan your own work and refer to your line manager with any challenges
Trading Analyst

Closing date: 24 February 2017

 Location

Coventry/Kenilworth

Reporting into the Trading and MI Manager, this role will be responsible for conducting all trading related activities including forecasting and supplier relations.

The main responsibilities are as follows:

  • Forecasting for power and gas consumption for use in trades and compliance
  • Working with brokers/suppliers for the purposes of gas and power purchase and delivery
  • Compliance reporting and forecasting regarding customer numbers, demand volumes, peak demand periods, etc.
  • Continued development of trading and forecasting tools to continually refine and improve trading/imbalance performance
  • Making sure all records are logged and up to date
  • Support the manager with all trading related work

To be considered for the role, you will need:

  • Confidence with computers and numbers;
  • MS Office proficient;
  • Advanced MS Excel skills;
  • Advanced MS Access skills;
  • Good SQL skills preferred but not essential;
  • Knowledge of Elexon systems and credit cover requirements;
  • Comfortable working with people;
  • The ability to communicate at all levels (verbal and written);
  • Attention to details;
  • Ability to multi-task and work under pressure;

Communications:

Internal Contacts:

  • Staff across departments
  • Heads of the Business and Directors

External Contacts:

  • Brokers, Elexon, Ofgem
MIS Analyst

Closing date: 24 February 2017

Location

Coventry/Kenilworth

Reporting into the MIS Team Leader, this role will be responsible for creating and maintaining building Management Information Systems, Data Gathering, Data Management, Data presentation, Reporting Suites, Analysis and Project Support.

The main responsibilities are as follows:

  • Create reports for use in business decision making
  • Management and provision of information and data, working across departments to get accurate data
  • Collate data from multiple sources and organise into meaningful information
  • Working closely with senior management to assist them in monitoring day-to-day performance, highlighting potential improvements and identifying problem areas
  • Look into new and improved ways of reporting and displaying data that is easy to navigate and understand
  • Monthly Business Review and Board reporting

To be considered for the role, you will need:

  • PL-SQL, T-SQL and VBA experience is vital;
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Ability to communicate at all levels (written and verbal)
  • Excellent organisational skills
  • Ability to problem solve
  • Preferred industry knowledge
  • Experience of analysing large volumes of data and the ability to produce MI reports as required
  • Accuracy and attention to detail
  • Ability to work in a pressurised, fast paced and changing environment, on own initiative and as part of a team
Third Party Liaison Assistant

Closing date: 24 February 2017

Location

Coventry

An exciting opportunity has arisen at Economy Energy for a Third Party Liaison assistant to join the Industry team. The successful candidate will be responsible for supporting day-to-day management of third party relationships with our industry partners. The role will involve reviewing performance packs and making recommendation, collating data and administrative support.

The main responsibilities are as follows:

  • Inbox / email management – proactively assessing emails, taking appropriate action, forwarding information as required and filing
  • Pro-actively pulling together papers in preparation of meetings
  • Arrange meetings via outlook including inviting external guests
  • Create reports, documents, letters and PowerPoint presentations
  • Take minutes in third party meetings
  • Maintain/Create third party log – ensuring contact details are kept up-to-date
  • Acting as second point of contact – escalations
  • Builds and retains relationships with individuals across a number of different business areas
  • Creating and updating spreadsheets relating to reports and schedules

To be considered for the role, you will need:

  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Good written and verbal communication skills
  • Ability to carry out the role independently
  • Excellent Interpersonal skills
  • Adaptable and flexible approach to work requirements
  • Experience within a busy office environment
  • Good time management and highly organised
  • Great attention to detail
  • Team player who is flexible and willing to take on ‘ad hoc’ tasks
  • Ability to plan your own work and refer to your line manager with any challenges
Sales Quality Surpervisor

Closing date: 23 February 2017

Location

Abbey Park, Kenilworth

The Sales & Quality Supervisor will report directly to the Sales & Quality Manager.

The main responsibilities are as follows:

  • Listening to an agreed amount of Telesales calls per week and quality checking them to ensure that they are fully compliant
  • Ensuring the Sales and Quality Team achieve set KPI’s
  • Coach, train and support the Sales and Quality Assessors
  • Monitoring performance by collating data, reports and feedback in a set format and producing statistical reports
  • Support the Sales and Quality Manager in recruitment, One to Ones, PDP’s and Return to Work’s
  • To support the Sales and Quality Manager in devising and establishing Company’s quality procedures, standards and specifications
  • Making suggestions for improvements and how to implement them
  • Making sure the Sales and Quality Team are working effectively
  • Working closely with all Third Party Sales Campaigns to ensure the Company is well represented at all times

To be considered for the role you will need:

  • Excellent communication skills (both written and verbal)
  • Good telephone manner and the ability to handle calls in all types of situations
  • Excellent people skills
  • Persuasiveness
  • Outstanding attention to detail
  • Computer literate
  • Be highly organised and self-motivated
  • An aptitude for analysis
  • Have the ability to work under pressure and manage workload
  • Numerical and statistical ability
  • Ability to lead, manage and coach
  • Flexible as the role requires working shifts, including possible evening and weekend work
Sales Quality Assesors

Closing date: 24 February 2017

Location

Abbey Park, Kenilworth

The Sales Quality Assessors will report directly to the Sales Quality Manager.

The main responsibilities are as follows:

  • Quality check an agreed amount of calls (KPIs in place), from various campaigns that represent us. The information that the SQA provides must be honest, accurate and support best practice at all times in line with Industry Compliance Regulations
  • Responsible for identifying trends/patterns and feeding this back to the relevant Campaign Account Manager on a daily basis
  • Uploading their scores in to a daily tracker
  • Verifying customer’s details by phone to ensure our customers are dealt with openly and honestly
  • Regular audits in line with business requirements

What we’re looking for:

 The successful candidate must have the following skills and experience:

  • Excellent communication skills (both written and verbal)
  • Good telephone manner and the ability to handle calls in all types of situations
  • Excellent people skills, (dealing with Telesales Managers)
  • Outstanding attention to detail
  • Computer literate
  • Be highly organised, self-motivated and able to manage their own time
  • Have the ability to work under pressure and manage workload
  • Flexible as the role requires working shifts, including possible evening and weekend work
Customer Service Advisors

Closing date: Ongoing

Location

Coventry / Kenilworth

Economy Energy is an independent energy supplier with over 200,000 customers and operates in highly regulated markets, working with regulators such as Ofgem, Elexon, SPAA etc.  With the great increase in the number of customers, our mission is to deliver exceptional customer service in a timely manner. The Customer Service Advisors report directly to the Contact Centre Team Managers.

The main responsibilities are as follows:

We have a variety of roles available for the right individuals, such as:

Complaints officers

  • Support the contact centre when needed
  • Answer complaint calls
  • Solve complex complaint queries and escalations

Inbound customer service advisors

  • Answer telephone queries
  • Make outbound calls to engineers / support centres
  • Reply and solve queries sent via email
  • Support with various queries (DD, cancelations, off supply customers)
  • Process Billing payments
  • Provide general energy advice and educate customers (tariff advice, plans available)

What we're looking for 

The successful candidate must have the following skills and experience:

  • Previous customer service experience
  • Excellent communication skills (both written and verbal);
  • Good telephone manner and the ability to handle calls in all types of situations;
  • Excellent people skills, (dealing with third parties as well as all employees);
  • Outstanding attention to detail;
  • Computer literate;
  • Be empathetic and understanding;
  • Be highly organised and self-motivated;
  • Have the ability to work under pressure and manage workload;
  • Flexible as the role requires working shifts, including possible evening and weekend work (between 8am and 6pm)
Complaints Advisor (Customer Services)

Closing date: 24 February 2017

Location

Coventry/Kenilworth

As a member of the Complaints team, you will report in to the Customer Service Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced Environment Handling Inbound and Outbound calls.

The main responsibilities are as follows:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required and assist the Offshore Call Centre Staff during busy periods
  • To Identify Solutions to ensure Customer journey with Economy Energy is an Excellent Experience

To be considered for the role, you will need:

  • Excellent communication skills (both written and verbal)
  • Be adaptable to change in a growing Business
  • Ability to solves problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Fantastic negotiation Skills
  • The ability to be a team player and work under pressure
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)
  • Be an Advocate for Economy Energy and promote the benefits of the company
IT Support Engineer

Closing date: 24 February 2017

Location

Coventry/Kenilworth

The IT support Engineer will support the back office with day-to-day IT queries and work closely with outsourced IT support team. The candidate needs to have a good working knowledge of PCs, Windows, MS Office and be comfortable working with people.

The main responsibilities are as follows:

  • Provide in-house support for machine problems (desktops, laptops, phones);
  • Set up and take down PCs;
  • Provide support for the TVs in meeting rooms, i.e. connectivity;
  • Trouble shoot problems to find cause of issues;
  • Review, resolve and subsequently close service requests;
  • Adhering to escalation and call management processes and procedures;
  • Small amount of network maintenance;
  • Ensure all IT equipment is of usable standard;
  • Issue and maintain a log of all IT equipment distributed to staff;
  • Produce and programme building access cards, working closing with building management;
  • Working closely and maintain good working relationships with third parties;
  • Maintain the server room.

To be considered for the role, you will need to:

  • The ability to communicate at all levels (verbal and written);
  • Skills in MS Access would be advantageous but not essential.

What we’re looking for:

  • Confidence with computers;
  • MS Office proficient;
  • MS Windows proficient;
  • Comfortable working with people;
  • Experience of working in a fast paced and busy environment.
  • Previous experience not required but preferred.

All applicants must be eligible to live and work in the UK, and ideally be within commutable travelling distance of Coventry.

Travel will required as part of the role.