First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

Please find our Privacy Notice for Job Applicants here.

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Collections Supervisors (x2)

Location: 

Abbey Park, Kenilworth

The Role:

The Collections Supervisor supports the Collections team at an exciting time of growth in the department. The role is to ensure that the company is providing an effective service to customers and to the business in assisting customers bring their accounts up to date.

This position requires a high level of drive, customer service and a professional approach to speaking with customers and colleagues.

The main responsibilities are:

The Collections Supervisor will be a member of the Collections Team.

  • Supervising and leading a team of agents
  • Ensuring advisors deliver the highest level of service in an efficient manner
  • Assist the Collections Team Manager in the day to day running of the Collections team
  • Assist the business to maximise recovery of debt
  • Drive better cash flow collection on performance
  • Achieve weekly quality and KPI targets
  • Provision of reports and analysis of data
  • Investigate process failures, recommend improvements to ensure effective delivery of team/external targets

The successful candidate would ideally have the following knowledge, skills and experience:

The ideal candidate must have the following skills and experience:

  • Energetic, driven, with the ability to work to targets
  • The ability to multitask and prioritise workloads
  • Have previous experience in a similar role
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Have high standards of accuracy and attention to detail
  • Be able to maintain confidential information
  • Be self-motivated and lead by example
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)
  • Have good communication skills, as you will be in contact with external customers and internally liaising with your direct reports and management
  • 5 hours a week, Monday to Saturday between 8am – 8pm
Customer Service Advisors

Location: Abbey Business Park, Kenilworth

Economy Energy are in search of Customer Service Advisors  to help the running of their newly opened, additional office base in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service that we aim to offer to customers, and the opportunities we offer to our employees.

As a member of the Customer Service team, you will report in to one of the Contact Centre Team Managers. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast-paced environment handling inbound calls and potentially some outbound calling may be involved.

The main responsibilities are:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries (being off supply, billing, make payments, cancellations, provided meter reads, etc.)
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To Identify Solutions to ensure Customer journey with Economy Energy is an excellent experience

 

The successful candidate would ideally have the following knowledge, skills and experience:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound calls
  • Fantastic negotiation Skills
  • Ability to solves problems
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Flexibility, as the role will involve working shifts between 8am-8pm, Monday to Sunday
  • Be an Advocate for Economy Energy and promote the benefits of the company
Revenue Protection Controller

Location: 

Friars House, Coventry

The Team:

Revenue Protection team is a function that investigates instances of suspect theft of Electricity and Gas that have been reported by the business, Industry Parties such as Distribution Network Operators (DNOs) and other Third Party Agencies  (e.g. The Police). Findings of these investigations will be passed onto relevant Parties to take appropriate steps towards recovering the cost of and preventing energy theft for the business and the respective DNOs.

Confirmed suspect theft of energy and actions taken by the team is reported to Experian each month to meet the Theft Risk Assurance System (TRAS) target set for each suppliers. Data shared with Experian will be used to calculate impacts of theft in each Group Supply Point (GSP) areas and analyse actions taken, of which may be meter exchanges and disconnection of supply.

There will be opportunities to gain in-depth knowledge of the Electricity and Gas industry and processes through our full training and support process.

Are you ready for the next challenge in your Energy career?

The main responsibilities are:

Revenue Protection Controller’s role is to oversee the investigation process of all suspected theft cases to ensure that illegal connections are resolved by taking appropriate actions that are compliance to guidelines and processes in place. The main responsibilities for this role are:

  • Investigate suspect theft cases to confirm instance of energy theft and take steps that are compliance with guidelines set by Supply Point Administrator Agreement (SPAA) and Distribution Connection Use of System Agreement (DCUSA)
  • Calculate the cost of energy theft inclusive of the following charges; engineers performed meter exchanges, units of energy theft to cover for use of billing to customers where theft has been confirmed
  • Effective management of inbound enquiries and reports received via emails and over the phone from third parties agencies such as The Police and other agencies, as well as internal business teams
  • Accurately capture data and actions taken for each cases investigated to ensure accuracy and timely data submission to meet target set by Experian
  • Communicate findings to customers conveying actions that will impact the connection of their supply and to appropriately manage their expectations

The Revenue Protection Controller will report directly to the Revenue Protection Manager.

The successful candidate would ideally have the following knowledge, skills and experience:

Essential knowledge, skills and experience:

  • Have strong communication skills; written and verbal
  • Excellent numeracy and literacy skills
  • Have an understanding of Microsoft office packages, in particular Excel
  • Effective management of customers’ expectation in difficult circumstances
  • Have the ability to work under pressure and in a fast paced environment
  • Good attention to details
  • Ability to organise workload to meet delivery deadline

Desired knowledge, skills and experience:

  • Industry Experience would be beneficial
  • Knowledge of internal systems or databases
  • Experience of working in Revenue Protection team