First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Head of Legal

Location: Coventry

Salary: Up to £70,000 dependent upon experience

The Role

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Head of Legal to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The Head of Legal will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

 

To be considered for the role you will need: 

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Department Resources Project Manager

Location: Coventry

Salary: Negotiable dependent upon experience

The Company & Role
Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Department Resources PM to audit each department within the Company and to establish which of the resources are needed, not needed and how we can enhance the existent departments in order to maximise efficiency.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Auditing each individual department to see how it is ran, what is being ran and provide thorough feedback to relevant line manager
  • Set relevant procedures in place should you feel necessary to relevant departments
  • Audit what each individual in each department is being utilised for and help manage their work load / resources
  • Help the business overall to manage resources should you feel where necessary
  • Assist in any further tasks which may be required from you on a daily basis

To be considered for the role you will need:

  • Able to communicate confidently at all levels
  • Can make decisions regarding activity independently
  • Attention to detail
  • Experience and professionalism
  • Be extremely vigilant and be quality driven in work being produced
  • Enthusiastic, hands on individual seeking a challenging all-encompassing role
  • Ability to take decisive action with the use of existing policies and procedures

 

Metering Team Manager

Location: Coventry

A leading independent energy supplier, focused on the prepayment domestic energy market, but now moving into the Credit market and going through a period of rapid expansion are looking for experienced Metering Manager to grow and develop our in house processes.  This will involve setting up a team, the day-to-day management of your team, working Industry processes and Process Improvement and ensuring we meet our Industry SLA’s.

The main responsibilities are as follows:

  • Create and develop a range of new and existing processes around meter reading
  • Scheduling call off
  • Managing the processes around Must Reads, Must Inspects, Policy meter exchanges
  • Managing the processes around failed site visits and failed readings

To be considered for the role you will need:

  • Detailed knowledge of the Energy Industry and its operations is essential
  • Previous knowledge of working within the metering environment would be desirable
  • Good Excel skills for reporting and presenting information
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Good verbal and written communication skills
  • Ability to create new processes
  • Ability to identify issues and drive action plans to improve business performance
  • Ability to identify process improvements to support business performance improvement
  • Able to prioritise within a busy challenging customer service environment
Process Improvement Coordinator

Department / Location

L&D – Both sites

As one the country’s fastest growing and most dynamic energy companies, it is essential that we are focused on continually improving the service we offer our customers, and the experience we create for our staff. 

The main responsibilities are as follow:

  • Facilitate cross-functional team discussions to create current state and future state process models
  • Work across various teams to gather process performance information
  • Work with key stakeholders to document business requirements
  • Work with key stakeholders to analyse and recommend process improvement activities
  • Work closely with the customer experience team to identify areas for improvement
  • Work closely with the L&D team to ensure that relevant training material is briefed and delivered
  • Identify business improvement opportunities, and produce actionable insights based on the data available
  • Perform project management responsibilities on small projects and work with the project management team on larger initiatives
  • Provide subject matter expertise in sales process, customer experience initiatives and quality matters
  • Work with key stakeholders to develop testing approaches and test plans/scripts for validating that new or modified processes work as designed. Ensure that test plans test the entire end-to-end process, including manual steps and steps provided or supported by technology
  • Help to create training initiatives, approaches and plans
  • Help to develop training material
  • Assist with project cost and benefit estimating and project planning

To be considered for the rile you will need:

  • Experience of designing processes
  • Have a proven track record in improving processes and quality
  • Great interpersonal and communication skills
  • Excellent organisational skills with proven ability to multitask and prioritise workloads
  • Have high standards of accuracy and attention to detail
  • Industry knowledge preferred but not essential

 

Data Warehouse / BI Developer

Location: Coventry


Economy Energy are currently planning a new data platform that will greatly improve the experience for energy customers and significantly increase revenues for the business. This platform will present new technical challenges in the areas of data integrity, high transaction volumes, and distributed architecture.

We’re looking for a Data Warehouse / BI Developer to work within the existing data team and lead development of this new platform, which will become a vital tool for a wide range of internal stakeholders. This is a key hire enabling us to greatly expand our ability to gain value from huge sets of data in a very new industry, giving a direct impact on profitability.

As well as technical excellence in design, construction and maintenance of SQL Server data warehouses, this role requires a person with excellent stakeholder management skills who enjoys engaging with a disparate group and analysing their requirements in detail, proactively suggesting solutions which may well differ from those first envisaged. You will most likely have worked in businesses where appreciation of data and analytics are at the core of the business culture.

The main responsibilities are as follows:

  • Design Data Warehouses using Microsoft BI Stack, including complex implementations of high availability methods to extract and transform data from OLTP database systems to data warehouses at real-time and on an ad-hoc basis
  • Develop enterprise, large and complex, dimensional or Tabular SSAS cubes
  • Develop advanced dynamic ETL packages to build DWs / Data marts and dynamic staging databases
  • Work on MI across departments to get accurate data from many sources
  • Work closely with in-house developers to build reports of value for the wider business
  • Look into new and improved ways of reporting and displaying data that is easy to navigate
  • Work in an agile/scrum approach with source code control for both BI Projects and Database Projects

To be considered for the role you will need:

  • Advanced coding and optimisation skills on ETL, T-SQL and CLRs both for OLTP highly transactional databases and also for large analytical Data Warehouses (Microsoft stack)
  • Advanced experience in designing dimensional and de-normalized data warehouses with large datasets
  • Strong data cube design skills (SSAS) in Sql Server 2014 and upwards
  • Dashboard and Reporting skills using SSRS and other platforms
  • Strong requirement gathering skills, analytical and problem solving skills. Ability to document specifications for data connectors, DWs, data marts and cubes
  • Working knowledge of recent Oracle database versions
  • Excellent, clear and confident communicator (verbal and written)
  • Experience of working in a fast paced and busy environment
Software Developer (ASP.net)

Location: Coventry

Salary: Up to £35,000 + benefits


Economy Energy are in search of a Software Developer to help the existent IT team to drive and develop the ASP.net in-house.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The main responsibilities are as follows:

  • Develop and manage web software projects
  • Creating reports and exports for the company analysts
  • Monitoring / creating APIs for third party suppliers
  • Ensuring systems security and data protection
  • Work as a full member of the technical development team with the ability to work on various platforms, gaining new and enhancing existing skills and experience in PHP, HTML, CSS, C#, Visual Basic, ASP.NET, Dot Net, JavaScript, XML and any other technologies required

To be considered for the role you will need:

  • Strong organisational skills with excellent attention to detail
  • Excellent software development knowledge and skills
  • Ability to work to time constraints and under pressure, whilst maintaining a high level of accuracy
  • Strong use of initiative with a positive and proactive approach to work
  • Knowledge of ASP.NET (2.0 / 3.5 / 4.0) (Ajax / Web Services), C#, VB.NET (Visual Basic), MS SQL Server (2000 / 2005 / 2008 / 2010) and T-SQL, PHP (version 4 / 5), MySQL (PhpMyAdmin, SQL) , JavaScript, HTML, CSS, XML and Microsoft Products and technologies e.g. Word, Excel, Server technology
Software Developer

Location: Coventry


Economy Energy are currently developing and integrating a new suite of products that will greatly improve the experience for energy customers and significantly increase revenues for the business. These products will present new technical challenges in the areas of data integrity, high transaction volumes, distributed architecture, and mobile. As a result, we’ll need to come up with many innovative solutions, both with existing applications and new ones.

We are looking for an Experienced Developer to work in a small but growing team, inspiring the team and department through their work. You need to possess a start-up mindset with a focus on extracting business requirements, delivering value early, writing simple, maintainable code, and handle frequent change whilst maintaining a high degree of professionalism. We work primarily in PHP, MySQL, C# and SQL Server, and there is significant scope and freedom to introduce new frameworks and technologies.

The main responsibilities are as follows:

  • Development across full stack on web-based applications – both existing and new platforms
  • Create and monitor APIs integrating with third party suppliers
  • Ensure architecture for all applications is flexible, testable, maintainable and scalable
  • Work alongside QA to make testing an integral part of the development process
  • Provide strong technical leadership, communicating ideas to peer group
  • Define and implement improvements to existing toolsets used in the technical development environment, with a focus on best practice
  • Establish close relationships with internal customers and line managers
  • Assist data team in creating reports and exports for company analysts
  • Ensure systems security and data protection are maintained and enhanced

To be considered for the role you will need:

  • Expert knowledge of ASP.NET (2.0 / 3.5 / 4.0), Ajax / Web Services, C#, PHP 4/5, Python
  • Expert knowledge of different API technologies and proven experience integrating large 3rd party software platforms
  • Strong knowledge of security and data encryption
  • Strong knowledge of Angular, JavaScript, HTML, CSS, XML and Microsoft Products and technologies
  • Good knowledge of Laravel framework, Web servers Apache and Nginx
  • Good knowledge of MS SQL Server (2014 and above), T-SQL, and MySQL
  • Cloud infrastructure such as AWS, as well as Linux and Windows Server environments
  • Github, CI setup (e.g. Jenkins), automated test frameworks, and related automation technologies
  • Methodologies such as Scrum, Kanban, TDD and BDD
  • Ability to work to time constraints and under pressure, whilst maintaining a high level of accuracy
  • Strong use of initiative with a positive and proactive approach to work
  • Strong organisational skills with excellent attention to detail
Complaint Handlers

Location

Abbey Business Park, Kenilworth

Salary

Up to £18,000 + benefits

The company
Economy Energy are in search of Complaint Handlers to help the running of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

As a member of the Complaints team, you will report in to the Customer Service Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced environment handling Inbound and Outbound calls.

The main responsibilities are as follows:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs

To be considered for the role you will need:

  • Excellent communication skills (both written and verbal)
  • Ability to solve problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Good negotiation Skills
  • Work in a fast paced and pressurised environment
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail

 

Customer Service Advisors

Location: Abbey Business Park, Kenilworth


Economy Energy are in search of Customer Service Advisors s to help the running of their newly opened, additional office based in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service that we aim to offer to customers, and the opportunities we offer to our employees.

As a member of the Customer Service team, you will report in to the Contact Centre Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast-paced environment handling Inbound and Outbound calls.

The main responsibilities are as follows:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries and cancellations
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required and assist the Offshore Call Centre Staff during busy periods
  • To Identify Solutions to ensure Customer journey with Economy Energy is an excellent experience

To be considered for the role you will need:

  • Excellent communication skills (both written and verbal)
  • Ability to solves problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Fantastic negotiation Skills
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Be an Advocate for Economy Energy and promote the benefits of the company
Payment Advisor

Location: Coventry

The responsibility of the role is to support the Payments Manager to maximise payments performance across a variety of payment methods. 

The main responsibilities are as follows:

  • Resolving missing payment queries
  • Ensuring Direct Debits are set up correctly, solving any issues with the customer
  • Contacting customers with failed DD payments to understand reasons and work with customer to collect payment and/or re-instate DD
  • Reassess customer DD payment values taking into account actual energy usage, ensuring customers are paying the correct amount each month
  • Make outbound calls to customers to resolve payment issues
  • Reply and resolve queries sent by email

To be considered for the role you will need:

  • Excellent telephone manner with the ability to handle customer queries
  • Good verbal and written communication skills
  • Be computer literate with at least basic Excel skills
  • Good attention to detail
  • Organised and self-motivated
  • Ability to work under pressure and manage workload

A basic understanding of Direct Debits and payment processes would be beneficial