First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Head of Legal

Location: Coventry

Salary: Up to £70,000 dependent upon experience

The Role

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of a Head of Legal to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The Head of Legal will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

 

To be considered for the role you will need: 

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Industry & 3rd Party Supplier Manager

Location

Friars House, Coventry

As a leading independent domestic Gas & Electricity energy supplier, we are currently looking for an experienced Industry and Third Party Supplier Manager to ensure we remain industry compliant and work with our external third parties. This role involves understanding Industry change and the impacts on the wider business to ensure our obligations are met. Working with our 3rd party suppliers (MOP’s MAM’s, SMART, DC’s), to ensure SLA’s and KPI’s are met. You will also be responsible for invoice reconciliation with our external suppliers and PPMIP reconciliation. The ability to lead a small Industry focused team is essential and you will be required to analyse existing processes and recommend and implement change.

The main responsibilities are as follows:

  • Manage and develop the Industry Team with clear routes for succession planning and staff development
  • Implement and Review Performance Plans for your team
  • Meet business KPIs
  • Review Industry change documents, share with the wider business and follow through change request proposals to ensure we remain compliant
  • Production of Reports and dashboards
  • Ensure efficient flow of information between the Sales Team, Customer Services, Business Development and the Quality Team
  • Third Party Management – SPAA, DCUSA, BSC, EleXON, DC, MOP, MAM, System Developers
  • Main escalation route and contact for Third Parties
  • Attending PPMIP Forums
  • Data Interrogation and root cause

The successful candidate must have the following knowledge, skills and experience:

  • Proven track record in managing a team is essential
  • Detailed knowledge of the Energy Industry and its operations is essential
  • Experience of Industry Data Management would be a significant advantage
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Good verbal and written communication skills and excellent excel skills
  • Ability to identify issues and drive action plans to improve business performance
  • Ability to identify process improvements to support business performance improvement; able to priorities within a busy challenging customer service environment
Customer Service Team Manager

Location

Abbey Park, Kenilworth

The Customer Service Team Manager will report directly to the Contact Centre Manager.

The main responsibilities are as follows:

  • To provide a high level of management to direct reports (a team of agents handling Complaints and Customer Service escalations)
  • To ensure that all direct reports are upskilled and have adequate knowledge to complete their role at the best of their ability
  • Be responsible for delivering high quality service by supporting, managing and developing the Complaints process, ensuring a smooth process for our colleagues and customers
  • Ensure complaints are handled through to resolution within agreed SLAs
  • Assist the Offshore team with complex queries in a timely manner
  • To cross pollinate with all departments to provide seamless process to deliver our vision
  • To deliver innovative and proactive service improvements
  • Have excellent Man manager skills demonstrating through coaching and daily interactions
  • Have the ability to Influence effectively across the Business and work under pressure whilst delivering on all SLA’s and KPI’s to a high standard
  • Work with CAB (Citizens Advice Bureau) and attend CAB meetings
  • Work with WNS to upskill and reduce escalations

It is essential that the successful applicant has the following skills and experience:

  • Previous experience in a similar environment
  • Experienced leader in Customer Services with a can do attitude
  • Be highly motivated, energetic and an inspirational leader and team player
  • Excellent time management skills
  • Ability to implement change and identify opportunities
  • Great accuracy and attention to detail
  • Policy and process driven to deliver excellent service
  • Demonstrate ability to provide the right environment for personal development and job satisfaction
  • Passionate about delivering solutions and leading people
  • Manage relationships
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm), 7 days a week
Senior Business Intelligence Developer

Location

Friars House, Coventry

The company and role
Economy Energy are currently planning a new data platform that will greatly improve the experience for energy customers and significantly increase revenues for the business. This platform will present new technical challenges in the areas of data integrity, high transaction volumes, and distributed architecture.

We’re looking for a Senior Business Intelligence Developer to work within the existing data team and lead development of this new platform, which will become a vital tool for a wide range of internal stakeholders. This is a key hire enabling us to greatly expand our ability to gain value from huge sets of data in a very new industry, giving a direct impact on profitability.

As well as technical excellence in design, construction and maintenance of SQL Server data warehouses, this role requires a person with excellent stakeholder management skills who enjoys engaging with a disparate group of and analysing their requirements in detail, proactively suggesting solutions which may well differ from those first envisaged. You will most likely have worked in businesses where appreciation of data and analytics are at the core of the business culture.

The main responsibilities are as follows:

  • Design Data Warehouses using Microsoft BI Stack, including complex implementations of high availability methods to extract and transform data from OLTP database systems to data warehouses at real-time and on an ad-hoc basis
  • Develop enterprise, large and complex, dimensional or Tabular SSAS cubes
  • Develop ETL packages to build DWs / Data marts and dynamic staging databases
  • Work on MI across departments to get accurate data from many sources
  • Work closely with in-house developers to build reports for the wider business
  • Look into new and improved ways of reporting and displaying data that is easy to navigate
  • Work in an agile approach with source code control for both BI and Warehouse Projects

The successful candidate must have the following knowledge, skills and experience:

  • Advanced coding and optimisation skills on ETL, T-SQL and CLRs both for OLTP highly transactional databases and also for large analytical Data Warehouses (Microsoft stack)
  • Advanced experience in designing dimensional and de-normalized data warehouses with large datasets
  • Strong data cube design skills (SSAS) in SQL Server 2014 and upwards
  • Dashboard and Reporting skills using SSRS and other platforms
  • Strong requirement gathering, analytical and problem-solving skills
  • Ability to document specifications for data connectors, DWs, data marts and cubes
  • Working knowledge of recent Oracle database versions
Business Intelligence Developer

Location

Friars House, Coventry

The company and role
Economy Energy are currently planning a new data platform that will greatly improve the experience for energy customers and significantly increase revenues for the business. This platform will present new technical challenges in the areas of data integrity, high transaction volumes, and distributed architecture.

We’re looking for a Business Intelligence Developer to work within the existing data team and help develop this new platform, which will become a vital tool for a wide range of internal stakeholders. This is a key hire enabling us to greatly expand our ability to gain value from huge sets of data in a very new industry, giving a direct impact on profitability.

As well as technical excellence in design, construction and maintenance of SQL Server data warehouses, this role requires a person with excellent stakeholder management skills who enjoys engaging with a disparate group of and analysing their requirements in detail, proactively suggesting solutions which may well differ from those first envisaged. You will most likely have worked in businesses where appreciation of data and analytics are at the core of the business culture.

The main responsibilities are as follows:

  • Design Data Warehouses using Microsoft BI Stack, including complex implementations of high availability methods to extract and transform data from OLTP database systems to data warehouses at real-time and on an ad-hoc basis
  • Develop enterprise, large and complex, dimensional or Tabular SSAS cubes
  • Develop ETL packages to build DWs / Data marts and dynamic staging databases
  • Work on MI across departments to get accurate data from many sources
  • Work closely with in-house developers to build reports for the wider business
  • Look into new and improved ways of reporting and displaying data that is easy to navigate
  • Work in an agile approach with source code control for both BI and Warehouse Projects

The successful candidate must have the following knowledge, skills and experience:

  • Advanced coding and optimisation skills on ETL, T-SQL and CLRs both for OLTP highly transactional databases and also for large analytical Data Warehouses (Microsoft stack)
  • Advanced experience in designing dimensional and de-normalized data warehouses with large datasets
  • Strong data cube design skills (SSAS) in SQL Server 2014 and upwards
  • Dashboard and Reporting skills using SSRS and other platforms
  • Strong requirement gathering, analytical and problem-solving skills
  • Ability to document specifications for data connectors, DWs, data marts and cubes
  • Working knowledge of recent Oracle database versions
  • Excellent, clear and confident communicator (verbal and written)
Software Developer

Location: Coventry


Economy Energy are currently developing and integrating a new suite of products that will greatly improve the experience for energy customers and significantly increase revenues for the business. These products will present new technical challenges in the areas of data integrity, high transaction volumes, distributed architecture, and mobile. As a result, we’ll need to come up with many innovative solutions, both with existing applications and new ones.

We are looking for an Experienced Developer to work in a small but growing team, inspiring the team and department through their work. You need to possess a start-up mindset with a focus on extracting business requirements, delivering value early, writing simple, maintainable code, and handle frequent change whilst maintaining a high degree of professionalism. We work primarily in PHP, MySQL, C# and SQL Server, and there is significant scope and freedom to introduce new frameworks and technologies.

The main responsibilities are as follows:

  • Development across full stack on web-based applications – both existing and new platforms
  • Create and monitor APIs integrating with third party suppliers
  • Ensure architecture for all applications is flexible, testable, maintainable and scalable
  • Work alongside QA to make testing an integral part of the development process
  • Provide strong technical leadership, communicating ideas to peer group
  • Define and implement improvements to existing toolsets used in the technical development environment, with a focus on best practice
  • Establish close relationships with internal customers and line managers
  • Assist data team in creating reports and exports for company analysts
  • Ensure systems security and data protection are maintained and enhanced

To be considered for the role you will need:

  • Expert knowledge of ASP.NET (2.0 / 3.5 / 4.0), Ajax / Web Services, C#, PHP 4/5, Python
  • Expert knowledge of different API technologies and proven experience integrating large 3rd party software platforms
  • Strong knowledge of security and data encryption
  • Strong knowledge of Angular, JavaScript, HTML, CSS, XML and Microsoft Products and technologies
  • Good knowledge of Laravel framework, Web servers Apache and Nginx
  • Good knowledge of MS SQL Server (2014 and above), T-SQL, and MySQL
  • Cloud infrastructure such as AWS, as well as Linux and Windows Server environments
  • Github, CI setup (e.g. Jenkins), automated test frameworks, and related automation technologies
  • Methodologies such as Scrum, Kanban, TDD and BDD
  • Ability to work to time constraints and under pressure, whilst maintaining a high level of accuracy
Senior Test Analyst

Location

Friars House, Coventry

The company and role
Economy Energy are currently developing and integrating a new suite of products that will greatly improve the experience for our energy customers, and significantly increase revenues for the business. These products will present new technical challenges in the areas of data integrity, high transaction volumes, distributed architecture, and mobile. A variety of suppliers are involved in providing these alongside our in-house IT Team, using a variety of technologies and APIs, and the overall product suite will need the highest levels of integrity and quality.

We’re looking for a Senior Test Analyst to work in our IT Team, bringing a significant level of industry experience to raise the profile of testing throughout the business. There is significant scope and freedom to introduce new frameworks and technologies.

The main responsibilities are as follows:

  • Create test strategy covering all applications, both internally written, created by suppliers, and purchased off-the-shelf
  • Manage and mentor test team (current 1 Analyst)
  • Both write and manage others to write test plans and cases based on leading-edge techniques
  • Create and revise QA standards and best practices as technology and expertise is developed
  • Work directly with application suppliers to ensure their products meet QA standards, including direct UAT either manually or using automation frameworks
  • Work directly with developers to perform both functional and integration tests on their output
  • Work directly with other business functions to ensure that their testing needs are met;
  • Use application knowledge to assist the training team in the development of training plans
  • Liaise with both technical and non-technical colleagues to assist in resolving problems with applications and IT systems
  • Report regularly on progress to senior management – both verbally and written

The successful candidate must have the following knowledge, skills and experience:

  • ISEB / ISTQB Certified
  • Previous experience in testing of web-based applications with APIs run from both public and private cloud
  • Production of test strategies, process documents and plans
  • Hands-on experience using automation tools that fully test a web platform e.g. Selenium WebDriver, Cucumber, alongside CI/CD platforms
  • Extensive experience working with suppliers and vendors of enterprise software platforms, testing their products
  • Project management: resource planning, issue & risk management, reporting;
  • Experience of JIRA & Confluence or similar collaboration tools
  • Ideally: experience in managing and mentoring Test Analysts
  • Ideally: knowledge of the Energy market and CRM platforms
  • Excellent internal and external stakeholder management skills
  • Confident in running meetings, presenting results and explaining strategy
Test Analyst

Location

Friars House, Coventry

The company and role
Economy Energy are currently developing and integrating a new suite of products that will greatly improve the experience for our energy customers, and significantly increase revenues for the business. These products will present new technical challenges in the areas of data integrity, high transaction volumes, distributed architecture, and mobile. A variety of suppliers are involved in providing these alongside our in-house IT Team, using a variety of technologies and APIs, and the overall product suite will need the highest levels of integrity and quality.

We’re looking for a Test Analyst to work in our IT Team, bringing a significant level of industry experience to improve the quality of testing throughout the business. There is significant scope and freedom to introduce new frameworks and technologies.

The main responsibilities are as follows:

  • Work on test strategy covering all applications, both internally written, created by suppliers, and purchased off-the-shelf
  • Write test plans and cases based on leading-edge techniques
  • Revise QA standards and best practices as technology and expertise is developed
  • Work directly with application suppliers to ensure their products meet QA standards, including direct UAT either manually or using automation frameworks
  • Work directly with developers to perform both functional and integration tests on their output
  • Work directly with other business functions to ensure that their testing needs are met
  • Use application knowledge to assist the training team in the development of training plans
  • Liaise with both technical and non-technical colleagues to assist in resolving problems with applications and IT systems
  • Report regularly on progress to management – both verbally and written;
  • Continuously research and implement new, innovative test tools and practices

The successful candidate must have the following knowledge, skills and experience:

  • ISEB / ISTQB Certified
  • Previous experience in testing of web-based applications with APIs run from both public and private cloud
  • Production of test strategies, process documents and plans
  • Hands-on experience using automation tools that fully test a web platform e.g. Selenium WebDriver, Cucumber, alongside CI/CD platforms
  • Extensive experience working with suppliers and vendors of enterprise software platforms, testing their products
  • Experience of JIRA & Confluence or similar collaboration tools
  • Experience working in a well-run Agile environment
  • Ideally: knowledge of the Energy market and CRM platforms
  • Excellent internal and external stakeholder management skills
  • Confident in running meetings and presenting results
L&D Specialist

Location

Abbey Park (Travel will be required however between both sites)

The role

Economy Energy Learning and Development Specialists help with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organisation. They are required to be strategic rather than reactive, assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills. Courses will be run in-house and at times externally to third parties.

This position will require an organised yet innovative approach to training and development. The focus will be on basic user-level IT, customer service, communication skills and induction support, however, there is an opportunity to develop the role to include other topics as appropriate. 

The post holder will need to be able to interact with people at all levels.

The main responsibilities are as follows:

  • Create and maintain a positive and professional learning environment
  • Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
  • Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organisation, in support of the organisation’s needs
  • Utilise a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
  • Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies
  • Monitor and measure effectiveness of all training programs
  • Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff
  • Proactively work with the Management team to identify and resolve issues
  • Create high quality deliverables within project budget and policy deadlines
  • Perform other related duties as assigned or requested
  • Experience of management development and soft skills training
  • Ensure that statutory training requirements are met

Skills and experience

The successful applicant must have the following skills and experience:

  • Previous experience in a similar role
  • Be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
  • Be a strong communicator, both in writing and spoken communications
  • Be articulate and confident standing up and delivering to large audiences
  • Be organised, a self-starter and inspirational
  • Ability to work under pressure, alone and within a team
Project Coordinator

Location

Friars House (Travel will be required however between both sites)

The company
The Projects Coordinator will report directly to the Head of Projects and required to support with various projects across the business.

The main responsibilities are as follows:

  • Working with Projects team across numerous business requirements to formalise and put in a place a structure to manage delivery of projects;
    • This will include collating information from subject matter experts
    • Chairing & managing forums within the business
    • Ensuring the business follow up and deliver on actions
    • Liaison with third party providers
  • Providing regular reporting to Head of Projects
  • Point of contact within business on designated projects
  • Working closely with project assistants to deliver results
  • Ensure projects run smoothly, by identifying any potential issues and implementing solutions in a timely manner
  • Escalating any concerns to the Head of Department and any individuals’ associated with the projects at hand;
  • Deliver results to strict timescales and ensuring compliance for each delivery in line with industry conditions and other regulatory requirements
  • Ensure the business is ready to adopt new process structures and workloads
  • Work across all levels

Skills and experience

The successful candidate must have the following knowledge, skills and experience:

  • Previous experience in a similar role
  • Experience within the utilities industry
  • Computer literate with the ability to use Word, Outlook, Excel, PowerPoint
  • Excellent communication skills (both written and verbal)
  • A team player, with strong organisational skills and a positive "can do" attitude
  • Have the ability to work under pressure and manage workload and own time
  • Confidence to have ‘difficult conversations’ with colleagues & third parties
  • Flexible and willing to travel (a full driving licence)
Channel Assistant

Location

Abbey Park, Kenilworth


The Channel Assistant will support the Sales Manager and will be responsible for identifying, developing, and expanding relationships The role is based at Abbey Park, within the Sales and Partnership team.

The main responsibilities for this role are as follows:

  • Research areas of opportunities, analyse and maintain information on prospective accounts
  • Use market research information to enhance sales success with potential partners
  • Qualifies prospective leads prior to account assignment
  • Arrange meetings and assist with partner on-boarding process
  • Assist sales manager with managing new and existing partner relationships
  • Look at marketing opportunities with partners
  • Working closely with sales teams within the channel partner to train and advise
  • Weekly reporting on Sales KPI’s within channel partners
  • Working to sales and revenue targets as set by the Sales Manager
  • Addressing customer service issues as raised by the channel partner
  • Working on cross selling opportunities within the organisation
  • Take responsibility for smooth running within sales channels, e.g. Telesales, PCW’s and partnerships

 To be considered for the role you will need

  • Previous experience in a similar role
  • Excellent communication skills (both written and verbal)
  • IT literate (Microsoft packages, incl. Word and Excel)
  • Committed individual who is results orientated and looking for progression
  • Shows an entrepreneurial flair in identifying unique, dynamic and innovative partnering opportunities
  • Ability to build and maintain relationships
  • Be highly motivate, organised and flexible
  • Have the ability to work under pressure and manage workload
  • Industry experience (desirable)
  • Travel may be required as part of the role
Human Resources Administrator / Recruiter

Location

Kenilworth / Coventry (travel will be required)

The HR Administrator will report directly in to the Human Resources Manager and will support with recruitment and administration duties (heavily recruitment focused).

6 month FTC.

The main responsibilities are as follows:

  • Support the Recruitment Specialist, managers and business with the full Recruitment process:
    • Advertising on the company intranet, external website, social media, recruitment websites, agencies
    • Direct resourcing and headhunting potential candidates
    • Arrange interviews and assessment centres for all vacancies
    • Ensure relevant recruitment correspondence is issued (acknowledgement of application, invites, rejection emails/letters)
    • Represent Economy Energy and provide a positive candidate experience throughout the whole process
  • Any other recruitment tasks as delegated by the Recruitment Specialist
  • Issuing offer letters, contracts of employment and all new starter paperwork
  • Obtain right to work documents in line with legislation and ensure the company are compliant with any checks
  • Provide managers support with the new starter process, e.g. notify IT support to ensure systems are setup, notify the L&D department for induction purposes
  • Create personnel files for all new starters
  • Assist the HR Team with ad hoc duties as and when required

The successful candidate must have the following skills and experience:

  • Previous administration experience in a similar role
  • Recruitment background is essential
  • Excellent communication skills (both written and verbal)
  • Strong IT skills
  • High attention to detail
  • Organisation skills and flexibility
  • Have the ability to work under pressure and manage workload
  • Working hours 9am-5pm (occasional Saturday working may be required)
IT Support Engineer

Location

X1 Abbey Business Park, Kenilworth

X1 Friars House, Coventry

The company

Economy Energy are in search of an IT Support Engineer to help the running of their newly opened, additional office based in Abbey business Park.

You will be working in a similar commercial environment in a 1st Line support capacity looking to take your next step, or be in a 2nd Line position wanting more responsibility. 


We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

The role

The IT Support Engineer will support the Employees on site with day-to-day IT queries. The candidate needs to have a good working knowledge of PCs, Windows, MS Office along with Active Directory and be comfortable working with people.

 The main responsibilities are as follows:

 

  • Remotely accessing employees environments, working via email or over the phone
  • Providing excellent levels of communication at all times
  • Escalating Support issues where necessary
  • Running daily checks on backups and carrying out preventative maintenance
  • Provide in-house support for machine problems (desktops, laptops, phones)
  • Set up and take down PCs
  • Trouble shoot problems to find cause of issues
  • Review, resolve and subsequently close service requests
  • Network maintenance
  • Ensure all IT equipment is of usable standard

 

Skills and experience

The successful 2nd Line Support Engineer will have prior experience and have commercial experience in areas such as:

  • Active Directory
  • Group Policy
  • Windows 10
  • Office 365
  • VMware administration
  • Network fault finding and diagnostics
  • Network – patching, a basic understanding TCP/IP, LAN/WAN, DNC and DHCP
  • Confidence with computers
  • MS Office proficient
  • MS Windows proficient
  • The ability to communicate efficiently
  • Experience of working in a fast paced and busy environment
  • Skills in MS Access would be advantageous but not essential
Office Coordinator

Location

Friars House, Coventry


As the Office Support Administrator will be the main point of contact for Economy Energy’s Head Office. 

The main responsibilities are as follows:

Reception:

  • Represent the company as the initial point of contact for customers/clients/visitors come on site - meet and greet, provide refreshments, ensure the visitors book is managed and the appropriate person notified of their arrival
  • Answer and manage the reception phone, ensuring messages are relayed in a timely manner
  • Ensure all meeting rooms are in an immaculate condition (incl. Board room)
  • Collecting and distributing the post and also ensuring the outbound post is sent within the timeframe and online form completed (Royal Mail)
  • Managing canteen supply stock kitchen on a daily basis

Facilities:

  • Taking ownership for the maintenance of all Economy Energy offices (including kitchen and toilet facilities) and overseeing any maintenance for lights, heating, windows, etc.
  • To contribute to effective building security and report any defects seen which are likely to affect security, including issuing office access badges and passes
  • Support with any office moves
  • Ensuring all appliances are PAT tested
  • Any other ad hoc duties

Health and Safety

  • Working closely with management and ensure DSE and risk assessments are conducted for staff and recorded appropriately
  • Ensuring there is an up to date Fire evacuation process for all sites
  • Liaise with designated first aiders and report all incidents, near misses, hazards, taking action as necessary to control hazard as appropriate and the relevant log
  • Taking a lead role during the fire evacuation process, working closely with the designated fire marshals to report back any feedback and take relevant remedial action
  • Ensuring there are sufficient fire marshals, first aiders for all sites and booking training as and when required
  • To comply with the Organisation’s Health and Safety Policy and be aware of their responsibilities for Health & Safety of themselves and others

To be considered for the role you will need:

  • Previous experience of working in a similar role
  • Facilities Management or H&S Qualification (desirable)
  • Excellent communication skills (both written and verbal)
  • IT literacy (to deal with emails)
  • Exceptional customer service skills;
  • Excellent time management skills;
  • The ability to multi task, prioritise and work under pressure;
  • Ability to maintain accurate records and confidentiality at all times
Billing Advisor

Location

Friars House, Coventry


The Billing Advisor will report directly to the Billing Team Manager.

The main responsibilities are as follows:

  • Issuing periodically or ah-hoc invoices to customers
  • Issue periodically or ad-hoc customer statements (prepayment, direct debit, annual statements)
  • Working with the team to resolve billing failures and unbilled accounts
  • Working with the team to resolve annual statement failures
  • Creating credits and re-bills to ensure accurate billing on a daily basis
  • Managing the acquisition and upload of precise metering information
  • Effective resolution of metering queries
  • Resolving metering disputes
  • Processing Customer refunds and ensuring Regulatory compliance
  • Creating various reports based on invoiced information and assigned tasks to the required standard
  • Confidently handle a wide range of queries / exceptions from our customers, colleagues and external industry parties
  • Proactive and reactive telephony, email and letter contact with customers

To be considered for the role you will need:

  • Good communication skills (both written and verbal)
  • Low/Medium level in MS Office (especially Excel)
  • Provide best in class billing and customer service experience
  • High attention to detail
  • Team player and flexible attitude
  • Ability to work independently, under pressure and meet tight deadlines
Customer Service Advisors

Location

Coventry / Kenilworth

Economy Energy is an independent energy supplier with over 200,000 customers and operates in highly regulated markets, working with regulators such as Ofgem, Elexon, SPAA etc.  With the great increase in the number of customers, our mission is to deliver exceptional customer service in a timely manner. The Customer Service Advisors report directly to the Contact Centre Team Managers.

The main responsibilities are as follows:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customers
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To identify solutions to ensure customer journey with Economy Energy is an excellent experience

To be considered for the role you will need:

  • Previous customer service experience
  • Excellent communication skills (both written and verbal)
  • Good telephone manner and the ability to handle calls in all types of situations
  • Excellent people skills, (dealing with third parties as well as all employees)
  • Outstanding attention to detail
  • Computer literate
  • Be empathetic and understanding
  • Be highly organised and self-motivated
  • Have the ability to work under pressure and manage workload
  • Flexible as the role requires working shifts, including possible evening and weekend work
  • Be an advocate for Economy Energy and promote the benefits of the company
  • Be adaptable to change in a growing business
  • Ability to solves problems
  • Fantastic negotiation skills