First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

In-House Legal

Location: Friars House, Coventry

The Company

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of an In-House Solicitor to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The In-House Solicitor will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows:

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

The successful candidate must have the following skills and experience:

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail;
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Auditors

Location: Friars House

The energy industry is regulated and governed by a significant number of regulations, codes, conditions, practices and legislation. The Compliance team is pivotal in providing the Economy Energy board assurances that the business is operating within these regulations, and providing recommendations to the business in making their operational activities compliant.

Economy Energy are currently recruiting for Auditors, which will report to the Compliance & Regulation Manager.

Key responsibilities and features

• Complete risk based audits and monitoring of business operations against all relevant rules to provide recommendations for improvement on process compliance
• Conduct monitoring and verification audits of our Quality Assurance and Control processes to ensure compliance with our internal standards
• Produce audit reports to reflect all findings and communicate effectively and sensitively to the business and senior management
• Ensure all findings are prioritised accordingly and suggest effective and practical remedial action
• Project management of the change and action management process to ensure enduring positive improvements across the business
• Engage with business managers and front line personnel to provide support through the auditing practice to ultimately ensure that the compliance team become trusted as a valuable and knowledgeable resource

The hiring manager is looking for individuals that exhibit the following:

• Good computer literacy
• Excellent report writing and communication skills written and oral
• Excellent listening skills
• Ability to interpret complicated texts and relay on in simple, plain language
• High level of verbal reasoning
• Articulate
• Highly organised; of self and others
• Enjoys working under pressure
• Can operate as a ‘critical friend’ effectively
• Demonstrates excellent emotional intelligence
• Able to influence others through reasoned discussions
• Awareness of the wider energy industry
• Awareness of the demands upon energy suppliers
• Appreciation of the energy regulation and legislation
• Previous experience in auditing role of benefit but not mandatory
• Previous experience of compliance and regulation of benefit but not mandatory
• Previous experience of project management of benefit but not mandatory

Operations Support Manager

Location: Friars House, Coventry

The main responsibilities are as follows:


• Ability to lead a team of 2 Team Managers and 22 FTE (indirectly) or more Advisors to achieve common targets or goals for the organisation
• Organising the production of the work and the workforce, training, and resources necessary, in a way that accomplishes the desired and required outcomes to meet the goals
• Providing the employees and their resources with enough guidance, direction, leadership, and support necessary to ensure that they are able to accomplish their goals
• Proven coaching and performance management skills – managing and encouraging a team of people to deliver best in class customer service
• Following up to ensure that the plan to achieve the goals is being carried out in such a way that its accomplishment is assured
• Drive Performance, Engagement, Outputs and Morale
• Reviewing and assessing the success of the goal, the plan, and the allocation of the employees and their resources
• Performing other responsibilities as assigned by the line manager, or any other member of the Leadership team
• Maintaining Staff Records
• Identifying areas of improvement
• Ability to lead a team through on-going change

The successful candidate must have the following knowledge, skills and experience:

• Have strong communication skills (both in written and verbal communications)
• Previous Elec Settlement knowledge and / or back office processes within the Gas & Electricity Utility market
• Have an understanding of most Microsoft office packages, with a good grasp of Excel
• Experience of managing a growing team
• Have an analytical mind but with a person-centred approach
• Sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
• Be organised, a self-starter and inspirational
• Ability to work in a pressurised, fast paced and changing environment, on own initiative and as part of a team
• Be flexible

Customer Service Team Manager

Location

Abbey Park, Kenilworth

The Customer Service Team Manager will report directly to the Contact Centre Manager.

The main responsibilities are as follows:

  • To provide a high level of management to direct reports (a team of agents handling Complaints and Customer Service escalations)
  • To ensure that all direct reports are upskilled and have adequate knowledge to complete their role at the best of their ability
  • Be responsible for delivering high quality service by supporting, managing and developing the Complaints process, ensuring a smooth process for our colleagues and customers
  • Ensure complaints are handled through to resolution within agreed SLAs
  • Assist the Offshore team with complex queries in a timely manner
  • To cross pollinate with all departments to provide seamless process to deliver our vision
  • To deliver innovative and proactive service improvements
  • Have excellent Man manager skills demonstrating through coaching and daily interactions
  • Have the ability to Influence effectively across the Business and work under pressure whilst delivering on all SLA’s and KPI’s to a high standard
  • Work with CAB (Citizens Advice Bureau) and attend CAB meetings
  • Work with WNS to upskill and reduce escalations

It is essential that the successful applicant has the following skills and experience:

  • Previous experience in a similar environment
  • Experienced leader in Customer Services with a can do attitude
  • Be highly motivated, energetic and an inspirational leader and team player
  • Excellent time management skills
  • Ability to implement change and identify opportunities
  • Great accuracy and attention to detail
  • Policy and process driven to deliver excellent service
  • Demonstrate ability to provide the right environment for personal development and job satisfaction
  • Passionate about delivering solutions and leading people
  • Manage relationships
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm), 7 days a week
Business Operations Coordinator

Location: Abbey Park, Kenilworth, Warwickshire

Economy Mobile is an exciting new business start-up mobile company, sister to a fast growing energy supplier, Economy Energy, which has quickly grown to over 250,000 customers. We are going through an exciting time at Economy Mobile, having launched Pay As You Go offering to customers, and are now looking to enter the next phase and grow within the marketplace.

This exciting role allows a commercially astute individual to grow in their role, as the business grows, enabling fantastic career progression. No two days will be the same, whether it is building relationships with suppliers, engaging with our marketing team for propositions, working on our sales offerings or carrying our data analysis to enable us to develop our significant growth aspirations.

You will be a key contact to our wider operational teams, and will work in collaboration with your manager, engaging with a number of internal and external stakeholders along who we will work with to deliver our commercial objectives in a cost effective manner.

In order to support the growth of Economy Mobile, it is important that a high level of flexibility is offered, along with a strong desire and drive to work to targets, support customer facing teams, build excellent relationships with a range of partners and have excellent analytical ability. This role presents an excellent career development opportunity to support a candidate to join and progress within a new start up business.

The successful applicant will be responsible for the following:

• Acting as a point contact for Economy Mobile, amongst internal and external teams;
• Supporting the day-to-day operational activities
• Organising and supporting new product propositions and go-to-market documentation
• Taking ownership, and supporting the management of core functions, including marketing, finance, operations
• Processing orders , and identifying areas for improvement to operate more efficiently
• A hands-on approach to deal with any other reasonable requests by management or directors
• Engaging with marketing teams to design and support launch of new collateral and campaigns
• Supporting customer service as and when required, acting as line of support for customer facing teams

The successful candidate must have the following skills and experience:

• Graduate calibre
• Confident, with an ability to challenge processes and operational outcomes
• Have an analytical mind, attention to detail and the ability to solve problems
• Have excellent communication skills, and an ability to communicate verbally and present to internal stakeholders and wider external partners / bodies
• The ability to multitask and prioritise workloads
• Work in a fast paced and pressurised environment, dealing with targets
• Have high standards of accuracy and attention to detail
• Drive, to take ownership of projects from inception to delivery, with the confidence to challenge processes, and delivery, to remain compliant
• Be self-motivated and lead by example
• Be flexible, and willing to travel
• Proficiency in MS Word, MS PowerPoint, MS Excel (including reporting / analytics/data manipulation)
• An excellent understanding of the mobile market, including technology and mobile SIM plans

Customer Service Advisors

Location: Abbey Business Park, Kenilworth

The role

Passionate about customer service and confident in your ability to deal with complex enquiries? If so, we have the perfect role for you here at Economy Energy. We are recruiting for experienced Complaints Advisors to investigate and respond to a broad range of customer queries.

This is an exciting time to join our business in a full time role.

The main responsibilities are:

  • Clarify customer needs, investigate and assume personal responsibility for customers complaints of all types of enquiries liaising with external parties and other parts of the business where necessary
  • Communicate with customers and third party organisations to address issues raised within complaints and identify the root causes associated with them (Ombudsman, EHU and Citizen Advise)
  • Demonstrate customer and commercial focus at all times with a clear understanding of how the daily activities impacts on the ability to deliver quality customer service, reduce customer complaints and promote the Economy Energy brand
  • Keep customers informed throughout the complaints process to full resolution to enhance overall customer satisfaction

The successful candidate must have the following skills and experience:

  • Previous customer  service skills with complaint handling experience
  • Excellent communication skills, both verbal and written
  • A passion for excellent customer service
  • Previous experience of solving problems for customers and ability to make decisions effectively
  • Ability to work under pressure and to deadlines
  • Previous experience of working in the energy industry (desirable)