First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

In-House Legal

Location: Friars House, Coventry

The Company

Economy Energy is one of UK’s fastest growing energy supplier and we are in search of an In-House Solicitor to support the business with all legal work and investigations conducted by the regulatory bodies and ensure the process runs smoothly from start to end.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service which we aim to offer to customers and the opportunities we offer to our employees.

Key responsibilities and features

The In-House Solicitor will lead and execute all Legal matters with the assistance of the CEO / CFO as and when necessary. Key roles and responsibilities are as follows:

  • Primary role to collate and organise data, as and when required by the regulatory bodies
  • Support the strategic priorities for the company and provide legal and compliance advice for the business
  • Prepare legal responses to and from lawyers and regulatory bodies for CMA and Ofgem investigations
  • Assisting the company with claims and defenses
  • Undertaking complex administration work and research
  • Liaising with regulatory bodies and lawyers
  • Report to the Board of Directors, Risk and Audit committee and Group in relation to any compliance or legal issues which pose a risk to the business in accordance with the risk appetite of the company
  • Diaries critical dates to ensure issues resolved in a timely manner
  • Manage the direction and control of external legal and compliance advisers, ensuring maximum efficiencies of work are achieved and proactively managing costs incurred
  • Attend various meetings, take notes and prepare summaries/minutes of meetings
  • Case management from start to end of process
  • Ensure all correspondence are kept safely in-house
  • Any further legal work such as litigation
  • This is a stand-alone role

The successful candidate must have the following skills and experience:

  • Excellent communication skills - verbal, written, and listening
  • Have the ability to use own initiative and require minimal supervision
  • Be incredibly vigilant and drawn by attention to detail;
  • Competent at dealing with CMA and Ofgem
  • Have the ability to work under pressure and manage heavy workload
  • Be highly organised and confident
  • Highly proficient and be fully aware of the E&P Litigation Regulation(s) and require minimal assistance
Settlements Analyst

Location

Coventry

The role

The Settlements Analyst will be an expert in settlements and relevant back office processes. Reporting into the Operations Support Manager, this role will provide analytical electricity and gas settlement support to ensure performance management targets are maintained.

The main responsibilities are as follows:

  • Working with DC/DA and internal teams to ensure settlements targets are achieved
  • Ensure settlement risks are monitored and performance issues communicated to management
  • Reconciliation and validation of electricity settlement invoices
  • End to end support of data quality related exceptions
  • Support management and team members with data analytics and relevant reporting;
  • Capturing requirements for system changes
  • Supporting systems vendors as appropriate
  • Maximising Revenue
  • Ensuring all GSPs remain above Ofgem targets for all Settlement runs
  • Resolving Large EAC/AA instances
  • Working missing data flows and missing EAC/AA
  • Ensuring lost revenue from Purchased vs Settled is recovered
  • Setting up revised gas processes in time for Nexus delivery
  • Working on back office gas and electricity processes to ensure all aspects are covered
  • Embrace process maturity and change

The successful candidate must have the following knowledge, skills and experience:

  • Previous experience in a similar role
  • Previous Utilities experience
  • Strong understanding of the gas and electricity settlements processes
  • Working knowledge of the balancing and settlements code
  • Have the ability to proactively identify process improvements and ensure resolutions are found, tested and implemented
  • Have impeccable attention to detail and consistently high quality
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Good verbal and written communication skills
  • Excellent IT skills including advanced MS Excel (VBA and SQL are desirable)
  • Excellent analytical and reporting skills
  • Ability to handle and manipulate large volumes of data accurately
  • Ability to work in a fast paced and pressurised environment
  • Work as part of a team and on their own initiative
Customer Service Advisors

Location: Abbey Business Park, Kenilworth

Economy Energy are in search of Customer Service Advisors s to help the running of their newly opened, additional office base in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service that we aim to offer to customers, and the opportunities we offer to our employees.

As a member of the Customer Service team, you will report in to one of the Contact Centre Team Managers. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast-paced environment handling inbound calls and potentially some outbound calling may be involved.

The main responsibilities are:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries (being off supply, billing, make payments, cancellations, provided meter reads, etc.)
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To Identify Solutions to ensure Customer journey with Economy Energy is an excellent experience

 

The successful candidate would ideally have the following knowledge, skills and experience:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound calls
  • Fantastic negotiation Skills
  • Ability to solves problems
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Flexibility, as the role will involve working shifts between 8am-8pm, Monday to Sunday
  • Be an Advocate for Economy Energy and promote the benefits of the company