First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team over over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

Contact Centre Manager

Closing date: 30 January 2017

Location

Coventry/Kenilworth

We are currently seeking a Contact Centre Manager (CCM) based at our HQ in Coventry. CCM will supervise the daily operations and personnel in our new UK based Call Centre. The CCM will also support the implementation of this new fast paced operation, playing a key role in the recruitment of their team.

The CCM will lead a 200 FTE, through a team of Contact Centre Team Leaders. Ensuring that through their team, customers receive a friendly, professional and consistently high quality service helping to resolve various queries, close any sales enquiries, identify up sell, cross sell and get it right the first time.

As we’ll as delivering successfully against our KPIs, the CCM will be committed to delivering a great customer contact experience through a variety of customer contact channels, whether it be Phone, Email, Web/Live Chat, Video, Social or Correspondence.

To be considered for the role, you will need:

  • Proven track records of leading and inspiring teams of similar size and driving an excellent customer experience
  • Provide leadership, development and coaching of Team Leaders and Agents
  • Have knowledge and experience of the similar environment
  • Solid understanding of reporting and budgeting procedures
  • Knowledge of performance evaluation and customer service metrics
  • Previous Utilities background (desirable)

The main responsibilities are as follows:

Our skilled CCM will supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilised to a maximum and that staff are well-organised and productive.

  • Recruitment & selection of Team Leaders and Advisors
  • Design and implementation of Change Programmes and Projects which impact the contact centre
  • Continuous and consistent development of the team
  • Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
  • Building and maintaining effective internal and external stakeholder relationships
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment
  • Ensures service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery

 

Call Centre Team Manager

Closing date: 30 January 2017

 Location

 Coventry/Kenilworth

 

We are currently looking for Team Managers to join our newly created call centre at our Coventry HQ. As the manager of a call centre team, you will be responsible for the daily running and management of the team through the effective utilisation of your resources.

 You'll have responsibility for meeting customer service targets, as well as planning areas of improvement or development. Call Centre Team Managers ensure that calls are answered by staff within agreed time scales and in an appropriate manner. You'll coordinate and motivate call centre staff and may manage team recruitment.

What we’re looking for:

  • Experience in leading and managing call centre teams
  • Have good communication skills, as you will be in contact with external customers and internally liaising with your direct reports and management
  • The ability to multitask and prioritise workloads
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • High standards of accuracy and attention to detail
  • Ability to maintain confidential information
  • Be self-motivated and lead by example

The main responsibilities are as follows:

  • Managing a team and providing support to call centre agents
  • Setting and meeting performance targets for speed, efficiency and quality
  • Handling the most complex customer complaints or enquiries
  • Assisting with coaching and development to maximize performance
  • Motivating the team, pushing to meet all targets and KPI's
  • Providing support and assistance for team members to help to develop their skills and knowledge and overall customer service ability
  • Ensuring that as a team you deliver operational and performance objectives and meet all quality standards while working within a regulatory framework (FCA, FOC, ICO)
  • Taking ownership of your team, including all aspects of people management such as, performance reviews, attendance, schedules and disciplinary processes, where appropriate
  • Ensuring communication channels are effective and meaningful, by way of team briefs, staff meetings etc.
  • Working closely with other managers and key stakeholders within the wider operation, sharing best practice
  • Adhering to company policies and procedures, and regulatory body guidelines
  • You will be hands on in ensuring they deliver the brands customer vision in delivering the best customer experience in the market
Back Office Team Manager

Closing date: 30 January 2017

Location

Coventry/Kenilworth

You will lead, direct, support and motivate a high performing team of back office advisors that will work with industry data to ensure that we deliver a high standard of service to our customers. You will pro-actively seek opportunities to enhance operational performance and customer service, whilst creating value. As a Team Manager you will be responsible for ensuring that your team adhere to Compliance & Regulatory requirements whilst delivering key performance objectives and readily managing under performance.

The main responsibilities are as follows:

  • Ability to lead a team of 10 or more Advisors to achieve common targets or goals for the organisation
  • Organising the production of the work and the workforce, training, and resources necessary, in a way that accomplishes the desired and required outcomes to meet the goals
  • Providing the employees and their resources with enough guidance, direction, leadership, and support necessary to ensure that they are able to accomplish their goals
  • Proven coaching and performance management skills – managing and encouraging a team of people to deliver best in class customer service
  • Following up to ensure that the plan to achieve the goals is being carried out in such a way that its accomplishment is assured
  • Drive Performance, Engagement, Outputs and Morale
  • Reviewing and assessing the success of the goal, the plan, and the allocation of the employees and their resources
  • Performing other responsibilities as assigned by the line manager, or any other member of the Leadership team
  • Maintaining Staff Records
  • Identifying areas of improvement
  • Ability to lead a team through on-going change

To be considered for the role, you will need to:

  • Have strong communication skills (both in written and verbal communications)
  • Have an understanding of most Microsoft office packages, with a good grasp of Excel
  • Experience of managing a small team
  • Have an analytical mind but with a person-centred approach
  • Sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
  • Be organised, a self-starter and inspirational
  • Ability to work in a pressurised, fast paced and changing environment, on own initiative and as part of a team
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)
Software Developer

Closing date: 27 January 2017

Location

Coventry/Kenilworth

An exciting opportunity has arisen for an experienced and enthusiastic Software Developer. Economy Energy is an energy supplier, who operate in highly regulated markets, working with regulators including Ofgem, Elexon, SPAA etc.

The main responsibilities are as follows:

  • The individual will be responsible for the below duties
  • Develop and manage web software projects
  • Creating reports and exports for the company analysts
  • Monitoring / creating APIs for third party suppliers
  • Ensuring systems security and data protection
  • Work as a full member of the technical development team with the ability to work on various platforms, gaining new and enhancing existing skills and experience in PHP, HTML, CSS, C#, Visual Basic, ASP.NET, Dot Net, JavaScript, XML and any other technologies required
  • Any other reasonable requests by management or directors

To be considered for the role, you must have:

  • Excellent verbal and written communication skills;
  • Strong organisational skills with excellent attention to detail;
  • Excellent software development knowledge and skills;
  • Ability to work to time constraints and under pressure, whilst maintaining a high level of accuracy;
  • Strong use of initiative with a positive and proactive approach to work;
  • Knowledge of ASP.NET (2.0 / 3.5 / 4.0) (Ajax / Web Services), C#, VB.NET (Visual Basic), MS SQL Server (2000 / 2005 / 2008 / 2010) and T-SQL, PHP (version 4 / 5), MySQL (PhpMyAdmin, SQL) , JavaScript, HTML, CSS, XML and Microsoft Products and technologies e.g. Word, Excel, Server technology.
Industry Analyst

Closing date: 27 January 2017

Location

Coventry/Kenilworth

The Industry Analyst will be responsible for providing accurate data to various business areas, which will be used for forecasting/compliance purposes. As well as weekly/monthly reports for the business, you will produce information packs for Senior Managers, gathering information and insightful commentary for these packs from key stakeholders within various business areas.

The industry team sits within the industry and billing department. You will have an opportunity to make a big difference in a fast paced, results driven environment which encourages creative thinking and collaborative problem solving. We work closely alongside other departments to manage the successful upkeep of the current processes we have in place.

The main responsibilities are as follows:

  • Analyse reports that are produced to provide insight and identify trends
  • Investigate and resolve industry appointment anomalies along with validating the quality
  • Actively support the collection of accurate data within critical times lines and agreed SLA's
  • Perform root-cause analysis on internal and external data and processes
  • Run reports and share results on a regular basis
  • Collect multiple data sources and compare trends/observations to make cross-functional recommendations
  • Forecasts energy trends of our customers on both a monthly and annual basis
  • Getting us to a place where our reports and data are fit for purpose, keeping them there, and looking for ways to continuously improve them
  • Understand, update and utilise spreadsheets & reports, analysing and using data from a variety of sources
  • Work to targets and deadlines on a daily, weekly and monthly basis
  • Report progress to management

To be considered for the role, you will need:

  • It is desirable that you have some experience in the Utilities Industry in relation to Gas & Electricity
  • Proven experience of analysis and design
  • Evidence of delivering in fast moving environments
  • Effective at planning and able to be flexible when required
  • Excellent communication skills
  • Experience of analysing large volumes of data and the ability to produce report
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Organised individual with excellent attention to detail
  • A Customer focused individual, willing to share skills and knowledge
  • Strong communication skills, presentation skills, both written and oral, at all levels with both internal and external parties
  • Ability to structure and simplify problems, and use innovative approaches to resolve them efficiently
  • Strong problem-solving and decision-making skills able to prioritise their own work and often work on their own
  • Develop and maintain quality standards for analysis area
  • Working at all times in line with company policies and procedures
  • Enjoy learning complex and varied processes

 

MIS Analyst

Closing date: 27 January 2017

Location

Coventry/Kenilworth

Reporting into the MIS Team Leader, this role will be responsible for creating and maintaining building Management Information Systems, Data Gathering, Data Management, Data presentation, Reporting Suites, Analysis and Project Support.

The main responsibilities are as follows:

  • Create reports for use in business decision making
  • Management and provision of information and data, working across departments to get accurate data
  • Collate data from multiple sources and organise into meaningful information
  • Working closely with senior management to assist them in monitoring day-to-day performance, highlighting potential improvements and identifying problem areas
  • Look into new and improved ways of reporting and displaying data that is easy to navigate and understand
  • Monthly Business Review and Board reporting

To be considered for the role, you will need:

  • PL-SQL, T-SQL and VBA experience is vital;
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Ability to communicate at all levels (written and verbal)
  • Excellent organisational skills
  • Ability to problem solve
  • Preferred industry knowledge
  • Experience of analysing large volumes of data and the ability to produce MI reports as required
  • Accuracy and attention to detail
  • Ability to work in a pressurised, fast paced and changing environment, on own initiative and as part of a team
Trading Analyst

Closing date: 27 January 2017

 Location

Coventry/Kenilworth

Reporting into the Trading and MI Manager, this role will be responsible for conducting all trading related activities including forecasting and supplier relations.

The main responsibilities are as follows:

  • Forecasting for power and gas consumption for use in trades and compliance
  • Working with brokers/suppliers for the purposes of gas and power purchase and delivery
  • Compliance reporting and forecasting regarding customer numbers, demand volumes, peak demand periods, etc.
  • Continued development of trading and forecasting tools to continually refine and improve trading/imbalance performance
  • Making sure all records are logged and up to date
  • Support the manager with all trading related work

To be considered for the role, you will need:

  • Confidence with computers and numbers;
  • MS Office proficient;
  • Advanced MS Excel skills;
  • Advanced MS Access skills;
  • Good SQL skills preferred but not essential;
  • Knowledge of Elexon systems and credit cover requirements;
  • Comfortable working with people;
  • The ability to communicate at all levels (verbal and written);
  • Attention to details;
  • Ability to multi-task and work under pressure;

Communications:

Internal Contacts:

  • Staff across departments
  • Heads of the Business and Directors

External Contacts:

  • Brokers, Elexon, Ofgem
Customer Service Administrator

Closing date: 27 January 2017

Location

Coventry/Kenilworth

As a Customer Service administrator, you will report in to the back office management team. You will be responsible for completing tasks that will require both investigation and data entry skills. The purpose of the back office team is to ensure that the customer details are accurate to ensure that the customers have the best possible service.

The main responsibilities are as follows:

  • Proactively manage live exceptions and ensure CRM system and supporting systems are maintained effectively
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • Make recommendations for improvements to systems, processes and documents
  • Ensure client energy portfolios are managed effectively
  • Ensure analysis is accurate and presented professionally
  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries and cancellations
  • To receive and make customer service calls when required
  • To identify solutions to ensure the Customer journey with Economy Energy is an excellent experience

To be considered for the role, you will need to:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound and Outbound calls
  • Be PC literate (experience of Word and Excel)
  • Be adaptable to change in a growing Business
  • Ability to solves problems
  • The ability to be a team player and work under pressure
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Work in a fast paced and pressurised environment
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)

All applicants must be eligible to live and work in the UK, and ideally be within commutable travelling distance of Coventry.

IT Support Engineer

Closing date: 27 January 2017

Location

Coventry/Kenilworth

The IT support Engineer will support the back office with day-to-day IT queries and work closely with outsourced IT support team. The candidate needs to have a good working knowledge of PCs, Windows, MS Office and be comfortable working with people.

The main responsibilities are as follows:

  • Provide in-house support for machine problems (desktops, laptops, phones);
  • Set up and take down PCs;
  • Provide support for the TVs in meeting rooms, i.e. connectivity;
  • Trouble shoot problems to find cause of issues;
  • Review, resolve and subsequently close service requests;
  • Adhering to escalation and call management processes and procedures;
  • Small amount of network maintenance;
  • Ensure all IT equipment is of usable standard;
  • Issue and maintain a log of all IT equipment distributed to staff;
  • Produce and programme building access cards, working closing with building management;
  • Working closely and maintain good working relationships with third parties;
  • Maintain the server room.

To be considered for the role, you will need to:

  • The ability to communicate at all levels (verbal and written);
  • Skills in MS Access would be advantageous but not essential.

What we’re looking for:

  • Confidence with computers;
  • MS Office proficient;
  • MS Windows proficient;
  • Comfortable working with people;
  • Experience of working in a fast paced and busy environment.
  • Previous experience not required but preferred.

All applicants must be eligible to live and work in the UK, and ideally be within commutable travelling distance of Coventry.

Travel will required as part of the role.