First thing's first...

Our brand values
We're PROUD to give more for less
A hard working, diverse team
Our brand values are the glue that holds us all together
  • We’re Passionate: we'll go that extra mile for you.
  • We’re Respectful: we know you always have a choice.
  • We’re Open: we'll never try to hide anything from you.
  • We’re Unique: we genuinely do try to make a difference.
  • We’re Dependable: we’re always here, no matter what.
Working here
No doubt about it - it's an exciting place to work
What it's like to work here
We've all got one thing in common - our customers
  • We're a team of over 200 now
  • Some energy specialists, some not
  • It's fast-paced
  • It's entrepreneurial
  • We feel like we're part of a family
  • We all genuinely want to create an excellent experience

Join the team

Our diverse team of over 200 is growing all the time, our brand values are the glue that holds us all together. 

Please find our Privacy Notice for Job Applicants here.

If you’d like to be part of an exciting and growing energy company, take a look at some of the roles available below. Current vacancies:

L&D Specialist

Location: Abbey Park (Travel will be required however between both sites)

Economy Energy Learning and Development Specialists help with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organisation. They are required to be strategic rather than reactive, assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills. Courses will be run in-house and at times externally to third parties.

This position will require an organised yet innovative approach to training and development. The focus will be on basic user-level IT, customer service, communication skills and induction support, however, there is an opportunity to develop the role to include other topics as appropriate.

The post holder will need to be able to interact with people at all levels.

The successful applicant may perform any or all of the following:

  • Create and maintain a positive and professional learning environment;
  • Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics;
  • Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organisation, in support of the organisation’s needs;
  • Utilise a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs;
  • Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies;
  • Monitor and measure effectiveness of all training programs;
  • Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff;
  • Proactively work with the Management team to identify and resolve issues;
  • Create high quality deliverables within project budget and policy deadlines;
  • Perform other related duties as assigned or requested;
  • Experience of management development and soft skills training;
  • Ensure that statutory training requirements are met.

The successful applicant must have the following skills and experience:

  • Previous experience in a similar role with some Energy Industry knowledge;
  • Be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character;
  • Be a strong communicator, both in writing and spoken communications;
  • Be articulate and confident standing up and delivering to large audiences;
  • Be organised, a self-starter and inspirational;
  • Ability to work under pressure, alone and within a team.
Customer Service Advisors

Location: Abbey Business Park, Kenilworth

Economy Energy are in search of Customer Service Advisors  to help the running of their newly opened, additional office base in Abbey business Park.

We want people who are passionate, dedicated and motivated to join the expanding team and company in order to keep up the great service that we aim to offer to customers, and the opportunities we offer to our employees.

As a member of the Customer Service team, you will report in to one of the Contact Centre Team Managers. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast-paced environment handling inbound calls and potentially some outbound calling may be involved.

The main responsibilities are:

  • To assist customers with queries via telephone and email
  • To investigate and identify root cause issues for our customer’s and resolve complaints, general enquiries (being off supply, billing, make payments, cancellations, provided meter reads, etc.)
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs
  • To receive and make customer service calls when required
  • To Identify Solutions to ensure Customer journey with Economy Energy is an excellent experience

 

The successful candidate would ideally have the following knowledge, skills and experience:

  • Excellent communication skills (both written and verbal)
  • The ability to handle high volumes of Inbound calls
  • Fantastic negotiation Skills
  • Ability to solves problems
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Flexibility, as the role will involve working shifts between 8am-8pm, Monday to Sunday
  • Be an Advocate for Economy Energy and promote the benefits of the company
Complaints Advisor

Location: Abbey Park, Kenilworth

The role

As a member of the Complaints team, you will report in to the Complaints Team Manager. You must show a great determination and ability to resolve issues for customers over the telephone and work in a fast paced Environment Handling Inbound and Outbound calls.

The main responsibilities are:

  • To investigate and identify root cause issues for our customer’s and resolve complaints and general enquiries
  • To be a team player and work collaboratively with all departments to find the correct solution for our customers
  • To provide a high level of customer service within a timely manner and within SLAs;
  • To receive and make customer service calls when required and assist the Contact Centre Staff during busy periods
  • To Identify Solutions to ensure Customer journey with Economy Energy is an Excellent Experience

 

The successful applicant must have the following skills and experience:

  • Excellent communication skills (both written and verbal)
  • Be adaptable to change in a growing Business
  • Ability to solve problems
  • The ability to handle high volumes of Inbound and Outbound calls
  • Fantastic negotiation Skills
  • The ability to be a team player and work under pressure
  • Be PC literate (experience of Word and Excel)
  • Be an organised individual who can multi task and prioritise all workloads
  • Have high standards of accuracy and attention to detail
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm)
  • Be an Advocate for Economy Energy and promote the benefits of the company
Contact Centre Team Manager

Location
Abbey Park, Kenilworth

The role
The Contact Centre Team Manager will report directly to the Service Delivery Manager.

 

Key responsibilities and features
The main responsibilities are:

  • To provide a high level of management to direct reports (a team of agents handling Complaints and Customer Service queries)
  • Ensure manager call back requests are actioned promptly
  • To ensure that all direct reports are upskilled and have adequate knowledge to complete their role at the best of their ability
  • Be responsible for delivering high quality service by supporting, managing, developing and ensuring a smooth process for our colleagues and customers
  • Ensure calls are handled through to resolution within agreed SLAs
  • To cross pollinate with all departments to provide seamless process to deliver our vision
  • To deliver innovative and proactive service improvements
  • Have excellent Man manager skills demonstrating through coaching and daily interactions
  • Conducting necessary HR procedures (e.g. absence management, PDP’s etc...)
  • Have the ability to influence effectively across the Business and work under pressure whilst delivering on all SLA’s and KPI’s to a high standard
  • Working closely with senior management

 

Skills and experience
It is essential that the successful applicant has the following skills and experience

  • Previous experience in a similar environment
  • Experienced leader in Customer Services with a can do attitude
  • Be highly motivated, energetic and an inspirational leader and team player
  • Excellent time management skills
  • Ability to implement change and identify opportunities
  • Great accuracy and attention to detail
  • Policy and process driven to deliver excellent service
  • Demonstrate ability to provide the right environment for personal development and job satisfaction
  • Passionate about delivering solutions and leading people
  • Manage relationships
  • Work in a fast paced and pressurised environment, dealing with a high volume of calls
  • Be flexible, as the role will require you to work shift patterns between (8am-8pm), 7 days a week
Third Party Assistant

Location
Friars House, Coventry

The role
An exciting opportunity has arisen at Economy Energy for a Third Party Liaison to join the Industry team. The successful candidate will be responsible for supporting all third party relationships. The role will involve drafting correspondence, client liaison, research work, general correspondence and administrative support

Key responsibilities and features
The main responsibilities are:

  • Inbox/email management – proactively assessing emails, taking appropriate action, forwarding information as required and filing
  • Pro-actively pulling together papers in preparation of meetings
  • Arrange meetings via outlook including inviting external guests
  • Create reports, documents, letters and PowerPoint presentations
  • Take minutes in third party meetings
  • Maintain/Create third party log – ensuring contact details are kept up-to-date
  • Acting as second point of contact – escalations
  • Builds relationships with individuals across a number of different business areas
  • Creating and updating spreadsheets relating to reports and schedules

 

Skills and experience
It is essential that the successful applicant has the following skills and experience:

  • Ability to carry out the role independently
  • Excellent Interpersonal skills
  • Good written and verbal communication skills
  • Adaptable and flexible approach to work requirements
  • Experience within a busy office environment
  • Good time management and highly organised
  • Great attention to detail
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Team player who is flexible and willing to take on ‘ad hoc’ tasks
  • Ability to plan your own work and refer to your line manager with any challenges
Industry Change Analyst

Location
Friars House, Coventry

The role
The Industry Change Analyst will be responsible for providing accurate data to various business areas, which will be used for forecasting/compliance purposes. As well as weekly/monthly reports for the business, you will produce information packs for Senior Managers, gathering information and insightful commentary for these packs from key stakeholders within various business areas.

Key responsibilities and features
The main responsibilities are:

  • Managing key relationships with SEC, SMICoP, SPAA, UNC, BSC, MRA and DCUSA
  • Identifying, assessing, and prioritising industry changes which will impact the business
  • Providing day to day support to operational teams on questions relating to industry change
  • Ensuring the impact of code and policy changes are understood and communicated
  • Actively contributing and facilitating the effective delivery of change across the business and our relevant 3rd parties
  • Keeping an accurate log of all changes to codes, along with sufficient notes that describe how each change would affect the business
  • Monitoring and timescale management of the compliance on all required periodic actions
  • Representing the company at various industry forums and working groups

 

Skills and experience
It is essential that the successful applicant has the following skills and experience:

  • It is desirable that you have some experience in the Utilities Industry in relation to Gas & Electricity
  • Proven experience of analysis and design
  • Evidence of delivering in fast moving environments
  • Effective at planning and able to be flexible when required
  • Excellent communication skills
  • Experience of analysing large volumes of data and the ability to produce report
  • Experience integrating MS Office applications (advanced Access, Excel, Word is essential)
  • Organised individual with excellent attention to detail
  • A Customer focused individual, willing to share skills and knowledge
  • Strong communication skills, presentation skills, both written and oral, at all levels with both internal and external parties
  • Ability to structure and simplify problems, and use innovative approaches to resolve them efficiently
  • Strong problem-solving and decision-making skills able to prioritise their own work and often work on their own
  • Develop and maintain quality standards for analysis area
  • Working at all times in line with company policies and procedures
  • Enjoy learning complex and varied processes