How we do it

To help us achieve this, we follow standards of performance set out below to make your experience with us as your supplier, the best possible. As part of our commitment to you we always strive to go above and beyond these standards, but if there’s an occasion where we haven’t met them we think it’s only right to give you some compensation for your time.

 The standards don’t apply just to us but also to all the third parties we work with and include appointments booked by us or requested by our customers.

Our Guaranteed Standards of Performance policy

For the full list of our guaranteed standards of performance please click here

Guaranteed Standards of Service for Electricity and Gas Distributors

If you experiences issues with your supply, for either gas or electricity this will more than likely be an issue with your distributor. Just like Economy Energy, electricity and gas distributors have to follow certain standards and compensate customers accordingly. This could be for interruptions or compete loss of supply or work that needs to take place.

For a full overview how to contact the distributors and potential reasons for compensation that you may be entitled to click here.


Our quarterly performance against these standards

The below figures show our results on Guaranteed Standards of Performance for each quarter. These include the totals for all of our Engineer appointments for both Gas and Electricity as well as a combined total.

A ‘breach’ is any appointment where we have failed to meet the standards set to make your customer experience with us the best possible.

Here's our performance from 1 January 2018 to 31 December 2018.

Here's our performance from 1 January 2017 to 31 December 2017.

Here's our performance from 1 January 2016 to 31 December 2016.