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Customer support
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More
service,
less
waiting
If you'd like to talk to us, we're ready to listen. And we'll be pretty quick to answer too!
Try this first...
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Select a question
Why does my balance not match my top-up amount?
What is a standing charge?
I've lost my electricity key
I've lost my gas card
My gas or electricity supply has gone off
My top-up hasn't worked
What is the emergency credit?
Why has my direct debit amount changed?
My bill is wrong
I want to submit my meter readings
I haven't received my welcome pack
I've switched to you recently, can I still cancel?
I'm moved into a new property and there's debit on the meter
Or speak with our team
Monday
Tuesday
Wednesday
Thursday
Friday
9.00am - 6.30pm
9.00am - 6.30pm
9.00am - 6.30pm
9.00am - 6.30pm
9.00am - 6.30pm
Saturday
9.00am - 4.30pm
Sunday
Closed
Call us
Speak with one of our advisors over the phone
03331039053
Expect no less
Our team will be courteous, informed and offer clear assistance from the moment they answer the phone.
Email us here
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How do you pay for your energy?
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By topping up my meter with key / card
By Direct Debit
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How can we help you?
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I want to submit my meter readings
A previous meter reading is incorrect
I am moving home
I want to discuss my bills
I want to join Economy Energy
I want to discuss a new account
I’m off supply
I want to leave Economy Energy
I am having issues with my meter
I want to discuss My Account
I want to discuss my payments
I want to request a refund
I want to discuss my tariff
I want to discuss the warm home discount
I want to cancel my application to join
I've lost my top up card / key
What's your enquiry / how can we help...
Our customer service team will:
Help resolve any issues you have
Be courteous and polite at all times
Understand and help if you have an emergency
Provide locations of your nearest top up location
Assist you with bill queries
Help you if you're moving home
