Why has my direct debit amount changed?

How often should I receive a bill?

My bill is wrong?

How do I change my direct debit details?

I want to submit my meter readings?

Will my monthly payments stay the same for the duration of my fixed tariff?

Making a one off payment

What are the benefits of a fixed tariff?

What do I do if i'm struggling to pay my bill?

What if I think my bill or statement is wrong?

Can I add someone to my account?

What makes up my monthly energy bill or a quarterly statement?

What is an annual statement?

Why are opening meter readings so important?

Why have you opened my account with estimated readings?

I gave you an incorrect meter reading – what should I do?

How do I fix my opening meter reading mistake?

How often will you take meter readings?

What happens if I cancel the Direct Debit at my bank?

Do you adjust my Direct Debit for winter months?

How can I change my Direct Debit payment details?

How do you work out my Direct Debit amount?

How do you work out my monthly Direct Debit payment?

Why do most of your customers pay in advance by Direct Debit?

What happens if the difference between my charges and my Direct Debit doesn’t even out over 12 months?

What happens if I use less energy than the Direct Debit amount I’ve chosen?

How do I get a copy of my statement?

Why hasn't my statement arrived?

Why do you require an upfront payment?