When you're reading is due we will send you a text message/email where you can submit the meter reads right away. We need to get them back by certain time as stated in the SMS/email. If we don't we will have to submit an estimated read for you.
You can submit your meter reads anytime via 'My account'. On the left hand side you'll see a panel with 'leave a meter read' section. Click on it and it'll take you straight through to meter read page. Enter reads, click submit and voila, job done!
You can also submit your readings in a quick and easy way by sending us an email with your meter reading along with your account number, name and address.
Alternatively give us a call on 0333 103 9053 and speak to a member of our team.