What happens if the difference between my charges and my Direct Debit doesn’t even out over 12 months?

We keep an eye on your Direct Debit and, if we realise it’s too low or too high for the amount of energy you’re using, we’ll let you know that we need to change it.

If your payments have fallen well short of your energy use, you may be able to make up the difference with a one-off payment in ‘My Account’ rather than increasing your monthly Direct Debit.

How do I set up a Direct Debit?

Usually when you join Economy Energy as a ‘pay monthly’ customer, you’ll set up a Direct Debit as part of the switching process.

Even if you’re on a monthly payment plan, you may have chosen to pay by cash or cheque on receipt of a bill.

If you pay on receipt of a bill

If you’ve currently arranged to pay for your Economy Energy gas and electricity in arrears and you’d now like to switch to paying by Direct Debit, we can help.

Payment on receipt of a bill means paying for energy after you’ve used it, by cash* or cheque.

You may be happy with this payment method, but it does have disadvantages.

For one making your payment is another thing to remember and worry about every month.

If that’s you, and you’d prefer the convenience of an automatic payment, we can help you set up a Direct Debit. Just call us on 0333 103 9053 and we’ll get it under way.


*'By cash' means paying via paying-in slip at your bank.