If you run out of credit, you will be able to use your ‘Emergency Credit’ – this stops you losing power and gives you time to top up your meter. We supply all smart meters in prepayment mode with £10 emergency credit.

You’ll receive regular alarms from your in-home display telling you when your credit is running low – you can even set them to a level to suit you.

Please note: you’ll have to manually activate your emergency credit using your in-home display. You’ll have to repay the emergency credit you use before any other emergency credit is made available.