If you’re about to run out of credit for gas or electricity, your smart meter can give you plenty of warning. You can set alerts in your in-home display to let you know when your credit’s getting low.

Your in-home display will change light from a green to red, and bleep to let you know when you’re down to £2 of credit. However, you can set it to alert you at a different amount if you wish. Your first step should be to top up your credit – through our app, website, by visiting a PayPoint, or over the phone or by text.

However, if for some reason you simply can’t top up right away, you may need to access your emergency credit option. You can activate your emergency credit through your in-home display or by using your smart meter keypad.