We change your Direct Debit if you’re not paying enough cover the energy you’re using – or if you’re using less than we thought you might.

If your Direct Debit goes up, it’s because you haven’t been paying enough to cover the cost of the energy you’re using, and we’re making sure you don’t build up a debit balance. You can help to make sure your Direct Debit’s correct by giving us regular meter readings – once a quarter is ideal.