Sometimes payments can fall behind your use of gas and electricity.

This can happen for reasons such as, we have not received regular meter reads or your use of gas and electricity is much greater than you expected. 

When this happens you can pay by making a one off payment, it is easy to do, keeps your monthly payments the same and is the quickest way to get your account back on track, and avoiding a big final bill. 

Other options include, increasing your monthly direct debit or create a payment plan for the debt.