If something goes wrong and you realise you’ve sent us an incorrect meter reading, don’t worry – it’s easy to put the record straight.

Reading your meter should be very straightforward, so giving us accurate meter readings should be a simple process – but we know from experience that it’s just as easy to give an incorrect meter reading. Your finger might slip on to the wrong number, you might mix up two numbers, or you might give us your gas meter reading instead of your electricity. If you’re on Economy 7, you might have mixed up your night and day readings.

Sending us an incorrect meter reading can lead to problems or delays in your Economy Energy statement. 

First, send us a correct reading

If you realise you’ve given us a wrong meter reading, call us with the correct meter reading straight away. If you just leave it, your next statement will be wrong as well, which could lead to you paying more than you should for your energy.