Warm Home Discount

What is the Warm Home Discount Scheme?


The Warm Home Discount is a government led initiative, offering £140 rebates to eligible customers to help with energy bills.

We'll be participating in the scheme beginning 1st June 2017, and we'll make payments to qualifying customers by 31st March 2018.

The applications to participate in the 2017-2018 scheme have now been closed. 


There are 2 ways in which you can qualify:

Core Group: As long as you or your partner receive Pension Credit Guarantee Credit and are an Economy Energy Electricity customer on 9th July 2017, you will automatically qualify. The government will write to you to inform you, and we will then pay your rebate. You don't need to do anything, we will communicate with you in Autumn, and inform you of how you will be paid.

Broader Group: You must be either a dual fuel or electricity customer with Economy Energy. If you're a gas only customer with Economy Energy, please apply for WHD with your electricity supplier. In order to be eligible, you must fit a defined criteria, which can be seen here. Please register your interest on the link below, and once applications are open, we will communicate with you, inviting you to apply. If you leave Economy Energy before your rebates are paid, your application will be cancelled, and your rebate will not be paid.

We encourage you to complete the application form in full once you're invited, and upload the correct evidence. Warm Home Discount rebates are strictly first come first serve, and are very limited. We'd love for you to benefit, but cannot guarantee this, if evidence isn't uploaded.

How will my Warm Home Discount be paid if I'm successful?

Whether you're on one of our great prepayment tariffs, or a great Direct Debit tariff, you can benefit from the Warm Home Discount Rebate.

  • If you're on a prepayment meter, where you top up using a key or card, we will send you energy vouchers to the value of £140 before the 31st March 2018. It's important you redeem these vouchers as soon as possible.
  • If you're a Direct Debit customer, The rebate will be applied to your bill as credit to your account as a credit, totalling £140, and will be paid before 31st March 2018.
  • If you’re a customer with a smart meter, the £140 will be applied to your meter.

Why do you ask for evidence related to my application?

We're mandated by OFGEM to ensure we only pay those who meet the criteria. For this reason, Charis Grants, our appointed partners may write to customers asking for evidence. It's really important you respond to these quickly, to prevent your application being rejected.

Sounds great! How can I qualify?

You need to be an Economy Energy Electricity or Dual Fuel Customer, and be in receipt of either:

  • Income Related Employment Support Allowance;
  • Income Based Jobseeker's Allowance;
  • Income Support;
  • Universal credit, and on a gross annual income not exceeding £16,190[i]
  • Total gross household income is less than £16,190[ii]
  • Pension Credit Savings Credit

If you’re fit into one of the above, and you or a household member have / receive one of the below, you may qualify:   (Please note, in order to qualify, you must be in receipt of one from the above list, and in receipt /have one of the below criteria)

  • Have parental responsibility for a child under 18 and in full time education, or a child under 16
  • Receive Child Tax Credit or Working Tax Credit
  • Receive Disability Living Allowance (DLA), Personal Independence Payment (PIP), Incapacity Benefit or Attendance Allowance
  • Receive the disabled child element
  • Receive an income related benefit, which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or universal credit equivalent
  • Receive Pensioner Premium, Higher Pension Premium or Enhanced Pensioner Premium
  • Receive exemption from NHS prescription charges (where applicable) and are in receipt of a current NHS MATEX[iii] or MEDEX[iv] Certificate
  • Have a household Fuel spend which is greater than 10% of annual household income
  • Have a member of the household aged 63 or over

Please note, all applications are subject to verification requests, including us requesting evidence of the qualifying benefits you receive. If you’re unable to provide this, your application will regrettably be declined, and you will be unable to receive the Warm Home Discount Rebate.

[i] Household income excludes council tax benefit, housing benefit, attendance allowance, DLA, PIP, Child Benefit, Child Tax Credit, and is gross income (before tax and NI)

[ii] Household income excludes council tax benefit, housing benefit, attendance allowance, DLA, PIP, Child Benefit, Child Tax Credit, and is gross income (before tax and NI)

[iii] MATEX =Maternity Exemption Certificate for women who are either pregnant or have had a baby in the last 12 months

[iv]  MEDEX=Valid Medical Exception Certificate for people with certain medical conditions

Applications are now open

Apply now to take part in the 2017-2018 Economy Energy Warm Home Discount Scheme.

Please follow the link to the application below.

Please note in the application stage you have the opportunity to upload and provide evidence prior to being selected; doing so at this stage could increase the processing speed of your application, and we highly encourage this.

All documents can be scanned or photographed with any device including mobiles, and the files can be attached to the online application. Please note that all evidence supplied must be dated within 3 months. Please ensure you capture all pages of benefit letters, and that photographs are not cropped or illegible.

All applications are subject to eligibility, application, evidence and are processed on a first come first served basis.