We understand that nobody likes to be kept on hold when they have an issue that requires a quick solution.It therefore gives us great pleasure to announce that consumer watchdog ‘Which?’ has named us as one of the most responsive domestic energy companies in the UK.
A special investigation team at ‘Which?’ made 552 calls to 23 energy suppliers in September and October this year, timing how long it took for them to get through to a real person.
They called each customer service number 12 times to work out an accurate average answering time.
Leaving the Big Six in our wake, we came in at second place, putting our customers through to a friendly (human) representative in just 53 seconds on average.
On the other end of the scale, ‘Which?’ was kept waiting more than 20 minutes on a third of calls and, with the very worst culprit, was on hold for 27 minutes. At Economy Energy we are committed to providing our customers with the best experience, responding to their demands and helping them make informed decisions on their energy needs.
As part of this commitment we are set to launch a new customer contact centre in the early part of 2017 to ensure our team of energy experts are fully equipped to provide the very best service for consumers.