A growing independent energy supplier will create 200 jobs as it launches a dedicated UK customer contact centre. Economy Energy is investing £4million in the new facility as part of its commitment to providing the best experience to its growing customer base across Britain.
The contact centre, set to open its doors in February next year, will be based in Economy Energy’s existing HQ in Friars House, Coventry. The expansion will also support the company’s people strategy, providing a modern training facility to develop and nurture its expert energy team.
The launch of the contact centre is the latest move in series of steps taken to enhance and evolve how it engages with its customers directly and through online platforms.
Just this month, the energy supplier launched a responsive website and new payment app to provide informative content and more convenience for its customers.
Fast-growing Economy Energy now provides affordable gas and electricity to almost 200,000 customers across Britain.
Discussing the launch of the new contact centre, head of operations, Martin Stewart, said the business will be recruiting for a variety of roles at all levels including customer service agents, team leaders and managers. He added: “We are at a very exciting stage in the growth of Economy Energy, as we expand our customer numbers across the country.
“At the heart of this growth is bringing our customers the very best experience at every touchpoint they have with our brand, whether that be online and offline.
“The launch of our new dedicated contact centre is a key pillar of this strategy and will give us the platform to engage and meet the demands of our customers.
“The facility also provides us with a dedicated space to house our training team – this will be vital in supporting career progression and ensuring our energy advisors are equipped to help our customers make informed decisions on their domestic energy needs.”