Citizens Advice has launched a new online tool allowing customers to see at a glance the customer service of the 18 biggest energy suppliers, with Economy Energy coming out third, ahead of Ovo Energy, E.ON and British Gas.
The tool has been developed to help people find the energy supplier which best suits their needs, so they can make an informed choice about switching based not only on price but on customer service.
Research from Citizens Advice found that while price was the biggest factor when thinking about switching, having extra information on what the supplier is like to deal with could also help customers make a final choice.
The tool uses a star rating system from one to five, with the number of stars awarded to each supplier based on a combination of different factors including the handling of complaints, ease of switching, ease of contact, switch guarantee and bill clarity.
The star rating for each energy supplier will also appear as part of Citizens Advice’s price comparison tool. This means people will be able to see costs alongside the customer service rating to work out the best deal for them.
Economy Energy is committed to providing excellent customer service, and is investing £4million in a new UK based customer contact centre as part of its commitment to providing the best experience to its growing customer base across Britain.
Lara Harkins, Operations Director from Economy Energy said:
“We are delighted to be in the top three suppliers for customer service on the new tool from Citizens Advice.
“Bringing our customers the very best experience with our brand, whether that be online and offline, is at the heart of our strategy for growth"
“The launch of our new dedicated contact centre is a key pillar of this strategy and will give us the platform to engage and meet the demands of our customers.”
Economy Energy is one of over 20 independent energy suppliers set up to challenge the market and offer more affordable prices than the Big Six. Since it was formed five years ago, it has saved customers well over £12million on their gas and electricity bills.