What happens if my prepayment meter runs out of credit?

If your prepayment meter runs out of credit, you could go off supply – but the good news is that it’s easy to get it up and running again.

As long as you keep topping up your credit and checking your meter/s regularly, you’re not likely to run out of credit.

But it can happen – so if it does, here’s what to do.
Your first step should be to top up your payment key or card with credit at your local PayPoint. However, if for some reason you simply can’t top up right away, you may need to access your emergency credit option. That will give you some extra credit and some breathing space so you can get to a shop to top up.

You should always keep an eye on the amount of credit in your gas and electricity meters to make sure your credit doesn’t get too low.