What is the Priority Services Register?

If you have specific needs or are medically dependent on your energy supply, you can apply to be on our Priority Services Register (PSR). We can provide extra services for customers who have specific requirements.
Our Priority Services Register is a way of ensuring we’re helping any customers who: 

  • Need to be supported in a particular way.
  • Need tailored communications.
  • Would struggle to maintain their well-being if they lost their energy supply.

This helps us make certain we’re treating every customer as fairly as possible.
This means we can help with providing your statements in different formats (such as large print), we might be able to move your meter, we can send duplicate copies of any letters, documents or emails to a friend, carer or relative chosen by you. If your well-being is critically dependent on your energy supply, we can make sure you get longer notice than usual if it needs to be turned off.

Once you’ve contacted us, we’ll register you over the phone or send you a form so you can apply to join our Priority Services Register. It’s completely free and confidential, and it means you’ll always get the help you need, particularly in an emergency.