Terms & Conditions

Your main Supply Contract Terms and Conditions

You can find your latest Supply Contract Terms & Conditions here.

The latest version (3.0) has been updated on 20 June 2017 and included the following changes:

  • We've updated our policy regarding payments and charges to make it clearer and easier to understand
  • We’ve updated the security and credit checking section
  • We’ve added the terms For Smart Direct Debit customers

Each of our tariffs has its own set of Principal Terms which can be found by visiting the tariff page or clicking here.

Our policies

Here are some of our key policy documents

Our Refund Policies

For the Policy Statement on Reassessments and Refunds for Direct Debit click here

For the Policy Statement on Reassessments and Refunds for CashCheque click here

For the Policy Statement on Reassessments and Refunds for Prepayment click here

 

Our Security Deposit Policy

For the policy statement of Security Deposit click here