Terms & Conditions

Your main Supply Contract Terms and Conditions

You can find your latest Supply Contract Terms & Conditions here.

The latest version (5.0) has been updated on 2 November 2018 and included the following changes:

  • We've updated 7.5 on the privacy policy regarding SAR 

Each of our tariffs has its own set of Principal Terms which can be found by visiting the tariff page or clicking here.

Our policies

Here are some of our key policy documents

Our Security Deposit Policy

For the policy statement of Security Deposit click here

Modern Slavery Statement

For the policy statement of the Modern Slavery Statement click here