My account
FAQs
Functionality
What can I use My Account for?
I am a Pre-Payment customer do I get access to My Account?
I am a Direct Debit/Credit customer do I get access to My Account?
Why should I use My Account?
Logging in
How do I log into My Account?
I have not received my confirmation email?
I have forgotten my password. Help!
Meter readings
How do I submit a meter reading on My Account?
Can I view my meter reading history?
Direct Debits
I need to change when my Direct Debits go out of my account
Can I change my Direct debit amount using My account?
Statements
Can I see my statements in My account?
How will I know when my statement is ready?
Bills
Can I see my bills in My account?
How will I know when my bill is ready?
Payments
Can I pay my bill using my account?
Why can’t I see payments I have made?
Lost prepayment key or card
How to request a replacement key/card through My Account
Is there a charge for ordering a replacement key/card?
I need my Prepayment key/card in the next 24 hours, what should I do?
Can I order a replacement for my smart cards through My account?
Contact Details
I need to change my contact details
My account details on the page are wrong, how can I fix it?
Moving home
I have moved to a different property, do I need to change my account?