Social Media Rules

Our house rules for social media

Economy Energy likes to promote a friendly, intuitive environment to share ideas, thoughts and comments. If you’re posting on our social media pages including this Facebook page, please follow the house rules below to ensure we can continue to achieve that

If you have a customer service enquiry, please contact our friendly Customer Service Centre on 0333 103 9053 (calls charged at your standard network rate and may be free in some mobile and landline packages).

Dos

  • Please do feel free to tell us your comments about our posts to encourage ideas sharing
  • Please keep your posts on topic — if you have a question or issue with your account, call our Customer Service Centre or local number listed above
  • Feel free to share our posts with your friends and family
  • Please help us keep posts friendly and intuitive — let us know if you see anything that breaks any of our house rules

Don’ts

  • Please don’t use language that is: likely to offend, or is racist, defamatory, sexist, abusive, or intentionally inflaming a situation
  • Please don’t use this page to troll (posting material to deliberately upset or provoke people)
  • Please don’t publically post your personal information including energy account, address or bank information
  • Please don’t post comments that include profanity or other inappropriate language — these posts will be deleted
  • Please don’t post comments that breach copyright, encourage unlawful activity or impersonate others

Economy Energy

  • has the right to remove any posts that break the house rules
  • will report/ban users who breach the rules listed above
  • is not responsible for the posts created by Facebook users and does not endorse such content
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