Prepayment meters, also known as pay as you go meters, enable you to pay for your gas and electricity before you use it.
You can load money onto your meter using a card or key, which is then spent as the gas and electricity is consumed in the home. The card or key is inserted into the meter fitted within your property.
Our Customer Service Centre advisors can talk you through the process if you need help or more information. Call us on 0333 103 9053 (calls charged at your standard network rate).
You need to buy credit for your prepayment meter at a number of outlets:
Please note: if we find the problem is caused by you, for example insufficient credit, you will be charged for the visit.
We can usually do this remotely for you and if there are no problems, we’ll only visit you occasionally to read your meter — but we need to be able to access your meter at all reasonable times.
We also reserve the right to make changes to your meter remotely in view of any debt or prepayment circumstances.
If you want to change your prepayment meter to a credit meter, there will be a charge and credit checks to ensure that you’re not getting into debt.
Before you think about changing your meter, make sure it is the right choice for you.
If you get into the position where you are finding it difficult to top up your credit due to the location of the meter or a change in your circumstances, we will (if safe and practicable to do so) change or move your meter at no cost to you.