Your meters record how much gas or electricity you use. We will make attempts to read all credit meters on a regular basis to make sure that your bill or statement is in line with your actual energy consumption.
If we cannot read your meter, we may estimate your energy consumption, in which case we print the word ‘Estimate’ and the date this was estimated after the meter reading on your bill.
This is one of the easiest ways to pay for your energy. There are two different types of Direct Debit:
If you have a prepayment meter, we may not need to read it regularly, as we receive updated meter readings when you top up your gas and electricity.
If you think your meter is not working properly, call us immediately on 0333 103 9053.
There are a number of locations that you can top up your prepayment meter: