Paying for your energy

Your meters record how much gas or electricity you use. We will make attempts to read all credit meters on a regular basis to make sure that your bill or statement is in line with your actual energy consumption.

If we cannot read your meter, we may estimate your energy consumption, in which case we print the word ‘Estimate’ and the date this was estimated after the meter reading on your bill.

How you can pay your energy bill

Direct Debit

This is one of the easiest ways to pay for your energy. There are two different types of Direct Debit:

Monthly fixed
The same amount is paid on the same date each month. This helps spread your energy costs evenly throughout the year, so you’ll avoid high bills during the winter.
Quarterly variable
You pay for the actual amount of energy you use each quarter. We’ll send you a bill ten days before we collect your Direct Debit payment.

Other ways to pay

At the Post Office
You can pay by cash or cheque. You will need your bill and payment slip. Cheques should be made out to Post Office Ltd.
Regular payment scheme card
Paying an agreed fixed amount fortnightly or monthly allows you to spread your costs evenly throughout the year.
Prepayment meter
where you pay for your energy before you use it. It’s a great way to manage the cost of your energy supply, and avoid high bills. If you’d like us to install a prepayment meter in your home or would like more information, call us on 0333 103 9053 (calls charged at your standard network rate)

Prepayment meters

If you have a prepayment meter, we may not need to read it regularly, as we receive updated meter readings when you top up your gas and electricity.

If you think your meter is not working properly, call us immediately on 0333 103 9053.

Top up locations

There are a number of locations that you can top up your prepayment meter:

Electricity
You can top up your key at any PayPoint, Payzone or Post Office outlet.
Gas
You can top up your card at any PayPoint outlet.
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