Moving home?

We know moving home can be stressful, so we’ve tried to make things a little easier when arranging your energy.

If you choose to stay with us after your move, we’ll close your account for your old home and open a new one for your new home — it’s easy and we’ll do all the work for you.

If you choose another supplier, we’ll be sorry to see you go and we’ll simply close your account.

So, if you’re moving home soon, just let us know on 0333 103 9053 and we’ll start the process.

Before you call us, make sure you have the following information to hand:

  • Your customer number.
  • Your old and new addresses.
  • Your current meter readings.
  • If you’re renting, the name and address of your landlord (for both properties), if appropriate.
Hand holding house and people