Treating customers fairly

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Economy Energy was established because energy customers had been getting a bad deal for too long and that this needed to change. It’s why our mission and ethos is to ensure that customers are treated fairly and given the service they deserve.

Our pledge to all of our customers is as follows:

Economy Energy will always seek to provide excellent customer service and always treat you fairly. We work in a fair, honest, transparent, way.

The information that we give you will be:

  • complete, accurate and timely
  • in clear language
  • related to products and/or services that are appropriate to your needs
  • presented in a way that highlights the information that is relevant to you

If anything goes wrong we will help you sort it out quickly and we’ll always do it in a friendly and honest way.

We promise to always review how we do things, so that we are always improving.

If you need to speak to us, our Customer Service Centre is open from Monday to Friday  – , Saturday  – .
90% of calls being answered within 60 seconds. Call us on 0333 103 9053 (calls charged at your standard network rate).

Our team are friendly and always willing to help.

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