Please contact the electricity helpline — available 24/7 by dialling 105.
They will connect you to your local network operator. These guys look after all the cables that connect your neighbourhood to the electricity grid.
If your electricity goes off, see if your neighbours still have electricity — this will let you know if there is a fault with your property or the distribution company for your area.
If your neighbours don’t have power either, then it’s a power cut. Please call your local power distribution company (details below):
|UK Power Networks||East England||0845 601 4516|
|Western Power Distribution||East Midlands||0800 678 3105|
|UK Power Networks||London||0845 601 4516|
|Scottish Power Energy Networks||North West||0330 1010 300|
|Western Power Distribution||West Midlands||0800 678 3105|
|Northern Power Grid||North East England||0845 070 7172|
|Electricity Northwest Ltd||North West||0800 195 4141|
|Scottish and Southern Energy Distribution||North Scotland||0800 048 3515|
|Scottish Power||Central and South Scotland||0330 1010 300|
|UK Power Networks||South East England||0845 601 4516|
|Scottish and Southern Energy Distribution||Southern England||0800 048 3516|
|Western Power Distribution||South West England||0800 678 3105|
|Northern Power Grid||Yorkshire||0845 070 7172|
However, if your neighbours do have power, it may be a fault within your home, in which case please follow these steps:
If you can smell gas, have a problem with your gas supply or have any concerns about gas safety, you need to:
Carbon Monoxide is a deadly gas that you can’t see or smell. To know what preventative action to take in order to avoid risk, find out more at CO Be Alarmed.
By having a gas safety check regularly, you’ll be able to reduce the risk of Carbon Monoxide. All gas appliances and related gas fittings should be checked and serviced every 12 months.
You may be eligible for a gas safety check free of charge, as an Economy Energy customer. To qualify, you’ll need to own your home, be on a means-tested benefit, have not had a gas safety check in the last 12 months, and either:
If you rent your property, contact your landlord as it is their responsibility to ensure that yearly checks are carried out.
Gas safety checks will be carried out by a qualified Gas Safe Register engineer, and include checks on the safety of gas appliances and other gas fittings linked to the gas meter.
For a gas appliance, this will include an examination of:
If one of your gas appliances fails the safety check, it will be ‘condemned’ and labelled as not safe. You should not use this appliance until it’s repaired or replaced by a qualified Gas Safe Register Engineer — find out more here.
If you’re signed up to our Priority Services Register or PSR and are classified as a ’vulnerable customer‘ (are of state pensionable age, have a disability, are visually impaired, have hearing difficulties or are chronically ill), you could be eligible for a free gas safety check.
For any questions or concerns about the safety of your gas supply or any appliances, please contact our Priority Services Team on 0333 103 9053.
If your electricity or gas is off, please call us on our emergency off-supply number:
0333 103 9053 (calls charged at your standard network rate)