Annual consumer complaints summary

Annual complaints summary

Since 2008, industry regulator Ofgem requires us and other energy companies to publish complaints information on a quarterly and annual basis. You can see the latest quarterly information, here.

Below is a brief summary of our annual complaints report for the period 01 October 2014 to 30 September 2015.

During this 12-month period, we received 3,603 complaints from our residential customers. We resolved 3,524 complaints between 01 October 2014 and
30 September 2015.

Most of our complaints were around sales, metering equipment, transfer, payments/debt, and customer service, although we’re working hard to put things right. Find out how, here.

To see our 2012/13 complaints report, click here.